Housing Officer in West Midlands

Housing Officer (55+ Schemes)
Contract: 5 months

About the Role

We are recruiting for an experienced Housing Support Officer to provide housing-related support to residents living within specialist accommodation schemes for people aged 55 and over.

Key Responsibilities

• Carry out weekly IHM visits to residents across designated 55+ housing schemes.

• Complete welfare checks and ensure residents are safe and well.

• Build positive, professional relationships with residents, promoting independence and wellbeing.

• Identify changes in residents' circumstances, health or support needs and make appropriate referrals.

• Provide advice and assistance with housing-related issues, tenancy matters and independent living.

• Signpost residents to relevant support services, healthcare professionals and community organisations.

• Identify and report safeguarding concerns, risks or potential instances of abuse or neglect.

• Respond appropriately to emergencies, incidents and welfare concerns.

• Maintain accurate records of visits, resident interactions, referrals and actions taken.

• Work collaboratively with housing management teams, social services and external agencies.

• Support residents experiencing loneliness, isolation or difficulties maintaining independent living.

• Ensure all activities comply with organisational policies, safeguarding procedures and health and safety requirements.

Essential Experience & Skills

• Previous relevant experience 

• Experience working with older people or vulnerable adults.

• Understanding of safeguarding and the importance of promoting resident welfare.

• Strong communication and interpersonal skills.

• Ability to identify support needs and respond appropriately to changing circumstances.

• Good record-keeping and administrative skills.

• Ability to work independently and manage a schedule of visits.

• A compassionate, patient and professional approach.

Desirable Experience

• Experience working within sheltered housing, retirement living or independent living schemes.

• Knowledge of housing management and tenancy-related matters.

• Experience completing welfare checks or Independent Living Management visits.

• Understanding of adult social care, mental health and community support services.

• Experience working with local authorities or housing associations.

The Ideal Candidate

The ideal candidate will be an approachable and reliable housing professional who genuinely enjoys supporting older residents. They will be confident carrying out regular visits, identifying potential risks and ensuring residents receive the appropriate assistance to remain safe and independent in their accommodation.