Housing Officer
Niyaa People Ltd
This is an excellent opportunity for an experienced housing professional with a strong background in tenancy management and delivering high-quality housing services within the social housing sector.
Key Responsibilities of a Housing Officer:
- Manage a designated patch of properties, providing an effective and customer-focused housing management service.
- Deliver all aspects of tenancy management including sign-ups, tenancy sustainment, breaches of tenancy, ASB, neighbour disputes and tenancy enforcement.
- Conduct estate inspections and ensure communal areas are maintained to a high standard.
- Carry out home visits and maintain regular contact with residents.
- Work closely with internal teams and external agencies to resolve tenancy-related issues.
- Support residents to sustain their tenancies and promote successful communities.
- Identify and escalate safeguarding concerns where appropriate.
- Monitor and manage rent-related issues, making referrals where necessary.
- Maintain accurate records and update housing management systems in a timely manner.
- Previous experience working as a Housing Officer within a Housing Association or Local Authority.
- Strong knowledge of tenancy management within social housing.
- Experience managing a housing patch independently.
- Confident dealing with anti-social behaviour, tenancy breaches and resident enquiries.
- Excellent communication and customer service skills.
- Strong organisational skills with the ability to manage a varied workload.
- Full UK driving licence and access to a vehicle (essential).
Please apply or contact (url removed) or (url removed)
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