Housing Officer
Niyaa People Ltd
You'll manage a designated patch, handling tenancy matters, neighbourhood issues, lettings activity, resident welfare concerns, community engagement, and enforcement cases.
I’d love to speak to anyone who has experience as a Neighbourhood Officer, Tenancy Officer, Community Housing Officer or similar customer-facing property management roles.
As a Housing Officer, you will be:
- Managing a portfolio of properties across the Torbay area
- Handling tenancy changes, assignments, succession applications and mutual exchanges
- Investigating nuisance reports, neighbour disputes and anti-social behaviour complaints
- Working alongside residents to help sustain occupancy and prevent tenancy breakdown
- Supporting people to access welfare assistance and relevant support services
- Carrying out inspections and home visits, including introductory and follow-up appointments
- Identifying safeguarding concerns and taking appropriate action, preparing documentation for legal proceedings where required
- Assisting with empty homes, allocations activity and occupancy checks
- Maintaining accurate records and case notes using housing systems
- Experience within social or community-based housing services
- Previous exposure to tenancy enforcement and resident casework
- Knowledge of landlord obligations and occupancy-related legislation
- A track record of resolving community issues and customer concerns
- Excellent communication skills with a resident-focused approach
- Level 3 CIH and a UK Valid Driving License with access to transport
Travel & Location
Based in Devon, this opportunity covers accommodation and estates with excellent road connections via the A380.
If this Housing Officer role is of interested, apply today or contact Charlotte Sutton at (url removed).
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Application opens at the source listing. Free for jobseekers.