Housing Officer
Niyaa People Ltd
This is an excellent opportunity for a customer-focused housing professional who is confident managing tenancies, neighbourhood issues and complex customer situations, while delivering a high-quality housing management service.
As a Housing Officer, you will be responsible for managing a portfolio of properties and providing a proactive, customer-focused tenancy and neighbourhood management service.
You will act as a key point of contact for residents, helping to sustain tenancies, address concerns and ensure neighbourhoods remain safe, well-managed and welcoming.
Your responsibilities as a Housing Officer will include:
- Managing a portfolio of social housing tenancies and estates.
- Conducting tenancy visits and regular estate inspections.
- Supporting new tenancy sign-ups, tenancy changes, successions, assignments, transfers and terminations.
- Proactively managing rent and service charge arrears, working with customers to resolve issues and prevent escalation.
- Managing anti-social behaviour (ASB) cases and working with partner agencies to achieve positive outcomes.
- Identifying and reporting safeguarding concerns and working with relevant agencies where required.
- Carrying out tenancy checks and addressing breaches of tenancy conditions.
- Supporting customers at the end of their tenancy to help achieve efficient void turnaround.
- Working collaboratively with internal teams to ensure properties meet relevant safety and compliance requirements.
- Identifying estate management issues such as fly-tipping, abandoned vehicles and environmental concerns, ensuring these are appropriately reported and followed up.
- Building positive relationships with residents, community partners and external agencies.
- Supporting customer engagement and initiatives that improve the resident experience.
- Preparing reports, maintaining accurate records and ensuring all activity complies with relevant legislation and organisational policies.
- Where required, preparing and presenting cases in court in relation to tenancy and income recovery matters.
We are looking for someone with previous experience in housing management within a social housing environment, with a good understanding of tenancy and neighbourhood management.
You will ideally have:
- Experience managing social housing tenancies and tenancy-related issues.
- A strong understanding of ASB case management and multi-agency working.
- Experience dealing with rent arrears and income recovery.
- Knowledge of tenancy legislation, policies and procedures.
- Experience managing tenancy changes, breaches and terminations.
- Excellent communication and interpersonal skills, with the ability to engage effectively with customers and stakeholders.
- A proactive, solutions-focused approach to customer service.
- The ability to manage your own workload, prioritise competing demands and work effectively as part of a wider team.
- Experience handling sensitive and confidential customer information.
- A relevant housing qualification such as CIH Level 3, or equivalent experience, would be desirable.
- Hybrid working with a balance of home and office/estate-based working.
- The opportunity to work for an established housing provider.
- A varied Housing Officer role with genuine customer impact.
- A supportive and collaborative working environment.
- The opportunity to develop your housing management experience and career.
If you are an experienced Housing Officer looking for your next opportunity and have a strong background in social housing, tenancy management and ASB, we would love to hear from you.
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