Housing Officer
Niyaa People Ltd
With a significant programme of new-build homes coming forward, alongside an ongoing programme of vacant-property management, this is an exciting opportunity to join the team and play a key role in delivering high-quality housing services to local communities.
About the Housing Officer:
This is a generic housing management role, covering Swansea and surrounding areas. The successful candidate will manage a varied tenancy caseload and provide support across the full tenancy lifecycle, including tenancy management, tenant engagement, neighbourhood issues, property visits and tenancy sustainment.
There will also be a strong focus on supporting the letting and occupation of new-build homes, as well as assisting with the wider vacant-property programme. However, this is not a purely lettings-focused position and will provide the opportunity to undertake a broad range of housing management responsibilities.
The role is community-based and will require regular travel across Swansea and surrounding areas, alongside flexible hybrid working.
Key Responsibilities of a Housing Officer:
- Manage a varied caseload of tenants and properties across Swansea and surrounding areas.
- Deliver generic tenancy and housing management services throughout the tenancy lifecycle.
- Manage lettings, allocations, sign-ups and tenant moves for new and vacant properties.
- Undertake tenancy and property visits, addressing issues proactively.
- Manage tenancy breaches, anti-social behaviour and neighbourhood issues.
- Support tenancy sustainment and work with tenants to resolve issues.
- Work closely with repairs, income, housing and other internal teams.
- Maintain accurate tenancy records and case management information.
- Manage your own workload, diary and travel effectively.
- Contribute to the ongoing development of the housing service.
About You:
- Experience working as a Housing Officer, Tenancy Officer or in a similar social housing role.
- Good knowledge of generic tenancy and housing management.
- Experience managing a caseload and working directly with tenants.
- Understanding of tenancy legislation, policies and procedures.
- Previous lettings or allocations experience is desirable.
- Confident dealing with tenancy breaches, ASB and challenging situations.
- Strong communication and relationship-building skills.
- Organised and able to manage your own workload and diary.
- Comfortable travelling across Swansea and surrounding areas.
- Able to work independently while also contributing effectively as part of a wider team.
- Customer-focused, proactive and committed to delivering a high-quality housing service.
- Flexible and adaptable, with the ability to support a developing housing service.
What's on Offer?
- £39,861 per annum
- Permanent position
- Hybrid and flexible working
- 30 days' annual leave
- Additional Christmas leave
- Healthcare plan
- Competitive pension scheme
- Varied generic Housing Officer role
- Community-based working across Swansea and surrounding areas
- Opportunity to work across new-build, lettings, voids and wider tenancy management
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