Housing Officer - North Cornwall
BRC
Launceston
3-4 month contract
27 hours per week
£20.75 per hour plus holiday pay or £27.10 Umbrella
We are currently recruiting for a proactive and experienced Housing Officer to join one of our key clients in Cornwall, covering across the North Cornwall area. The Housing Officer will be the primary relationship manager for customers. They will deliver front line customer service, response to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. They will work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties.
- Provide outstanding service and support for customers, handling queries, permissions and tenancy management.
- Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.
- Manage cases of tenancy breaches, including the Safeguarding of customers.
- Oversee estate standards and service contract to ensure value for money and a high-quality living environment.
- Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch
Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.
To be considered for this Housing Officer role, you should have:
- Experience in social housing with experience of tenancy, estate and housing management.
- Strong interpersonal skills.
- Excellent organisational skills to manage competing priorities in a fast-paced environment.
- Have an excellent customer focus, with an ability and drive to improve customer satisfaction.
- Hold a full UK driving licence and access to a suitable vehicle.
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