Housing Officer in Milton Keynes, Buckinghamshire

Housing Officer – Social Housing

Milton Keynes MK9 | Hybrid Working | £22.64 per hour PAYE | Temporary Contract

Are you an experienced Housing Officer or Housing Manager looking for a rewarding opportunity within social housing?

We are recruiting for an experienced Housing Officer to join a well-established UK housing provider, managing a designated housing patch across Milton Keynes and the surrounding areas.

This is a hybrid, home-based role involving regular travel throughout the local housing patch. You will be responsible for delivering effective housing management services, resolving complex tenancy issues, managing anti-social behaviour (ASB) and supporting residents to sustain their tenancies.

Vacancy Brief

• Role: Housing Officer
• Location: Milton Keynes MK9 and surrounding areas
• Working Arrangement: Full time, Mon - Fri 9-5pm. Hybrid / home-based with regular travel across the housing patch
• Pay Rate: £22.64 per hour PAYE (approximately £44,148 per annum equivalent)
• Contract: Temporary until 31 January 2027 initially, with potential for extension
• Driving: Full UK Driving Licence and access to a vehicle essential
• Insurance: Business-use vehicle insurance required/ travel expenses paid.
• DBS: Enhanced DBS required

Key Responsibilities

• Manage a designated housing patch, delivering high-quality tenancy and neighbourhood management services.
• Investigate and resolve anti-social behaviour (ASB), tenancy breaches, neighbourhood disputes and complex customer situations.
• Apply relevant housing legislation, tenancy law and safeguarding procedures when managing housing cases.
• Support vulnerable residents with tenancy sustainment, independence and access to appropriate support services.
• Manage tenancy-related matters, including allocations, lettings, estate inspections, rent arrears and service charges.
• Identify safeguarding concerns and make appropriate referrals to relevant agencies.
• Conduct property and estate inspections, identifying repairs, maintenance issues and tenancy compliance concerns.
• Work closely with local authorities, police, social services, contractors and other partners to resolve housing and community issues.
• Support void property management, minimise turnaround times and ensure properties are ready for new tenants.

• Maintain accurate case records, respond to customer complaints and contribute towards service improvements.

Skills & Experience Required

• Previous experience as a Housing Officer, Housing Manager, Neighbourhood Officer or similar within social housing.
• Strong working knowledge of housing legislation, tenancy law and housing management procedures.
• Proven experience managing ASB cases, tenancy breaches and complex customer situations.
• Experience supporting vulnerable residents, managing safeguarding concerns and sustaining tenancies.
• Knowledge of rent arrears, allocations, estate management and property inspections.
• Excellent communication, negotiation, problem-solving and customer service skills.
• Strong organisational and IT skills, with the ability to manage a varied caseload independently.
• Ability to work effectively from home while travelling regularly across a dispersed housing patch.
• Full UK Driving Licence, access to a vehicle and business-use insurance – Essential.
• Enhanced DBS – Essential.

Why Apply?

This opportunity offers an attractive annual salary equivalent of approximately £44,148, paid at £22.64 per hour PAYE, alongside hybrid working, paid business travel expenses and the opportunity to work with an established housing provider.

If you are an experienced Housing Officer or Housing Manager with strong tenancy management, ASB and housing legislation knowledge, we would welcome your application.

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