Housing Officer

Housing Officer

• Location: Clapham Park
• Salary: £41,235 - £43,405 per annum
• Job Type: Permanent, Full Time
• Driving Licence Required: Yes
• DBS Check: Basic DBS Required

About the Role

We are seeking an experienced and customer-focused Housing Officer to manage a designated housing patch within the Clapham Park area. This is a varied frontline role where you will act as the key local representative for residents across a range of tenures, including rented, shared ownership and leasehold homes.

Key Responsibilities

• Act as the primary local point of contact for residents within your patch.
• Build and maintain effective relationships with residents, local authorities, councillors, MPs and community partners.
• Respond to customer enquiries and complaints, seeking early and effective resolutions wherever possible.
• Support and engage residents on service delivery matters, planned works, service charges and local initiatives.
• Work collaboratively with internal and external agencies to support vulnerable residents and those at risk.
• Participate in emergency response activities when required.
• Lead on estate inspections, ensuring communal areas are maintained to a high standard.
• Monitor contractor performance for services such as cleaning and grounds maintenance.
• Identify and report communal repairs, ensuring issues are addressed promptly.
• Carry out non-technical health and safety inspections and follow up on remedial actions.
• Manage local environmental issues and work with residents and stakeholders to improve estates.
• Support tenant and resident associations and attend local meetings and community events.
• Investigate and help resolve parking-related issues.
• Manage a range of tenancy and leasehold matters including:
• Respond to service charge queries using local knowledge of service delivery and associated costs.
• Undertake resident visits as required.
• Investigate and manage anti-social behaviour (ASB) cases within the patch.

Essential Experience & Knowledge

• Previous experience in a Housing Officer, Housing Management or similar housing services role.
• Experience of managing leasehold and shared ownership tenures.
• Knowledge of housing management practices and relevant housing legislation.
• Understanding of anti-social behaviour legislation and tenancy enforcement processes.
• Experience of delivering excellent customer-focused services.
• Strong stakeholder management and partnership-working skills.
• Experience of handling complex tenancy cases and customer enquiries.
• Ability to work independently across a geographically dispersed patch.
• Excellent written and verbal communication skills.
• Strong report writing and case management abilities.
• Good planning, organisation and prioritisation skills.
• Ability to analyse financial and operational information.

To apply for the Housing Officer position, please submit your CV for consideration.