Housing Officer

I'm helping a well establised housing provider recruit for a Housing Officer position.

Key Responsibilities

• Deliver an effective and customer-focused housing management and tenancy service.
• Manage rent arrears, including Housing Benefit and Universal Credit cases.
• Provide support around financial inclusion and debt management.
• Manage anti-social behaviour (ASB) cases and work towards effective resolutions.
• Support allocations and voids management, ensuring properties are managed efficiently.
• Build positive and professional relationships with residents and encourage effective tenancy engagement.
• Follow through legal and tenancy enforcement proceedings, including representing PRHA at court where required.
• Attend and contribute to external meetings with partners, agencies and community stakeholders.
• Act as a key point of contact for residents, providing advice, guidance and support.
• Work collaboratively with internal teams and external agencies to resolve tenancy and neighbourhood issues.
• Maintain accurate records and ensure all housing management activities comply with relevant legislation and organisational policies.

About You

We are looking for someone who can demonstrate:

• Proven experience in housing management or a closely related environment.
• Experience of legal proceedings, tenancy enforcement or transferable legal skills.
• Strong knowledge and practical experience of rent arrears and income management.
• Experience dealing with Housing Benefit and Universal Credit.
• Knowledge of financial inclusion and debt management.
• A good understanding of relevant housing legislation and tenancy law.
• Excellent customer service and communication skills.
• Strong organisation, time management and planning skills.
• The ability to manage a busy caseload and prioritise competing demands.
• Strong problem-solving, negotiation and influencing skills.
• The confidence to deal with challenging situations professionally and effectively.
• A proactive, approachable and resident-focused attitude.

Please apply if intersted.