Housing Officer

We are looking for an experienced Housing Officer to join a busy housing association in the West Midlands. You will manage an allocated caseload of residents and provide a high-quality tenancy and neighbourhood management service.

Key Responsibilities

• Manage a portfolio of residential tenancies from sign-up through to termination.
• Conduct tenancy visits, estate inspections and tenancy audits.
• Manage rent arrears, tenancy breaches and tenancy sustainment.
• Investigate and manage anti-social behaviour (ASB) cases.
• Identify and appropriately escalate safeguarding and vulnerability concerns.
• Support residents with tenancy-related issues, welfare benefits and signposting to appropriate services.
• Work closely with local authorities, police, social services and other partner agencies.
• Take appropriate enforcement and legal action where required.
• Maintain accurate case records and ensure all work is completed within agreed timescales.
• Deliver a professional, customer-focused service and contribute to improving local communities.

About You

You will ideally have:

• Previous experience in housing, tenancy management, social housing or a related environment.
• Experience managing a caseload and dealing with complex customer issues.
• Knowledge of tenancy management, rent arrears and ASB.
• Good understanding of safeguarding and working with vulnerable residents.
• Excellent communication, organisation and problem-solving skills.
• The confidence to deal with challenging situations and difficult conversations.
• Good IT and case management skills.
• A relevant housing qualification (e.g. CIH) is desirable.
• A full UK driving licence and access to a vehicle may be required.