Housing Options Assistant
Ackerman Pierce Ltd
Working within a fast-paced statutory housing environment, you will play a key role in helping residents access suitable accommodation, prevent homelessness, and achieve positive housing outcomes.
Key Responsibilities
- Deliver high-quality housing advice and homelessness prevention services.
- Assess housing needs and identify appropriate housing solutions.
- Complete housing needs assessments and contribute to Personalised Housing Plans.
- Support the delivery of statutory homelessness duties under relevant housing legislation.
- Prepare decision letters, referrals, case notes and statutory correspondence.
- Assist residents in accessing housing through allocations and choice-based lettings.
- Liaise with internal departments and external agencies to secure positive outcomes.
- Maintain accurate case records and manage a varied caseload.
- Provide excellent customer service while supporting vulnerable residents.
- Previous experience working within Housing Options, Homelessness Prevention or a Local Authority Housing service.
- Knowledge of the Housing Act 1996, Homelessness Reduction Act 2017 and related housing legislation.
- Experience providing advice and support to members of the public.
- Strong communication, negotiation and case management skills.
- The ability to produce clear written correspondence and maintain accurate records.
- Excellent organisational skills and the ability to manage competing priorities.
- Confidence using IT systems including Microsoft Office and case management databases.
- Rate: £172 per day (Umbrella)
- Hours: 36 hours per week
- Working Pattern: Monday to Friday, 9:00am – 5:00pm
- Hybrid: 3 days per week in the office
- Vacancies: 7
Apply today with your updated CV to be considered.
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