Housing service manager

Housing Services Manager

Location: West London
Contract: 3–6 Months
Working Pattern: Hybrid

We are currently supporting a respected Housing Association in their search for an experienced Housing Services Manager to join their team on an interim basis.

This is an excellent opportunity for a housing professional with a strong background in tenancy management, resident engagement, service delivery, and operational leadership.

Key Responsibilities

• Lead and manage operational housing services across a designated portfolio.
• Drive service improvement initiatives and enhance resident satisfaction.
• Oversee tenancy and estate management functions.
• Ensure compliance with housing legislation, regulatory requirements, and internal policies.
• Manage, motivate, and develop housing teams to deliver high-quality services.
• Handle complex tenancy and resident issues, ensuring timely and effective resolutions.
• Monitor service performance and implement continuous improvement strategies.

Candidate Criteria

• Proven experience in a Housing Services Manager, Neighbourhood Services Manager, or similar leadership role within social housing.
• Strong knowledge of tenancy management, estate services, ASB, and resident engagement.
• Experience managing and developing operational housing teams.
• Up-to-date understanding of housing legislation and regulatory requirements.
• Strong stakeholder management and communication skills.
• Ability to manage performance, drive service improvements, and deliver results in a fast-paced environment.
• Available to start at short notice or within a reasonable timeframe.

Why Apply?

• 3–6 month contract opportunity with potential extension.
• Opportunity to work with a respected Housing Association.
• West London-based role with hybrid working.
• Competitive day rate available.
• Chance to make an immediate impact within a busy and evolving housing service.

At Hyperion Partners, we specialise in connecting high-quality talent with leading organisations across the property and housing sectors. Whether you're looking for a fresh start, career progression, or a role that aligns with your strengths and aspirations, we're here to support you every step of the way.