Housing Support Officer

Niyaa People Ltd

We are currently recruiting for an experienced Housing Support Officer to join a supported housing provider in Leicester on a temporary basis.

This role is ideal for a housing professional with experience within social housing and supported housing environments, who can effectively balance tenancy management responsibilities with resident support.

Key Responsibilities of a Housing Support Officer:
  • Managing a caseload of residents within supported housing schemes.
  • Delivering tenancy sustainment support to help residents maintain successful tenancies and achieve greater independence.
  • Conducting property inspections, health and safety checks, and estate visits.
  • Carrying out tenancy sign-ups, reviews, and ongoing tenancy management activities.
  • Providing occasional 1-to-1 support sessions with residents to assess needs, monitor progress, and encourage positive outcomes.
  • Supporting individuals with medium-level support needs, including those affected by:
    • Mental health issues
    • Drug and alcohol misuse
    • Homelessness and housing instability
    • Social exclusion and complex needs
  • Identifying safeguarding concerns and making appropriate referrals where required.
  • Working closely with support agencies, local authorities, healthcare professionals, and community organisations.
  • Managing low-level anti-social behaviour cases and tenancy breaches in line with policy and procedure.
  • Maintaining accurate records, support plans, risk assessments, and case notes.
Essential Requirements:
  • Previous experience working as a Supported Housing Officer, Housing Officer, Tenancy Support Officer, or similar role.
  • Proven experience within a social housing or supported housing setting.
  • Strong understanding of tenancy management, tenancy sustainment, and housing support.
  • Experience conducting property inspections and resident welfare visits.
  • Experience supporting vulnerable adults with mental health challenges, substance misuse issues, or other complex support needs.
  • Knowledge of safeguarding procedures and relevant housing legislation.
  • Excellent communication, interpersonal, and case management skills.
  • Ability to work independently and manage a varied caseload
What's on Offer:
  • 28 hours per week
  • Short term temporary cover open for extension
  • Opportunity to work with a very reputable housing assocaiton 
  • Immediate start available 
If this Housing Support Officer role is of interest, please apply or contact (url removed)
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Application opens at the source listing. Free for jobseekers.

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