Housing Support Officer

Niyaa People Ltd

We are recruiting on behalf of a housing association in Nottingham for an experienced Housing Support Officer to join their team on a 4-month ongoing contract.

As a Housing Support Officer, you will provide practical housing-related support to residents, helping them maintain their tenancies, address housing issues and access appropriate services.

Key Responsibilities:
  • Provide housing-related support to residents to help sustain their tenancies.
  • Manage a caseload and complete regular support sessions and assessments.
  • Identify residents' needs and agree appropriate support plans.
  • Assist residents with tenancy responsibilities and housing-related issues.
  • Support residents to access benefits, welfare and other relevant services.
  • Liaise with housing teams, local authorities and external support agencies.
  • Identify safeguarding concerns and follow appropriate procedures.
  • Maintain accurate case notes and support records.
  • Respond to resident concerns and emerging housing issues.
  • Support residents with referrals, appointments and practical housing matters.
  • Work collaboratively with colleagues to provide a responsive support service.
About You:
The successful Housing Support Officer will have:
  • Previous experience as a Housing Support Officer, Housing Support Worker, Housing Officer or in a similar role.
  • Experience supporting vulnerable residents.
  • Knowledge of tenancy sustainment and housing-related support.
  • Good understanding of safeguarding and referral processes.
  • Experience working with external agencies and support services.
  • Excellent communication and interpersonal skills.
  • A patient, empathetic and professional approach.
  • Strong organisational and caseload management skills.
  • Good IT and administration skills.
  • The ability to work independently and as part of a wider team.
A background in social housing, supported housing, homelessness or tenancy sustainment would be advantageous.

Why Apply?
This Housing Support Officer opportunity offers:
  • 4-month ongoing contract, with potential for extension.
  • Full-time, Monday–Friday working pattern.
  • Opportunity to work within a housing association environment.
  • Varied and rewarding caseload supporting residents to maintain their tenancies.
  • Opportunity to develop further housing support and tenancy sustainment experience.
If you are an experienced Housing Support Officer with a background in social housing, supported accommodation or tenancy sustainment and are available for a full-time contract in Nottingham, we would be keen to hear from you.

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