HR Business Lead

Job Title: HR Business Lead

Location: Maghull, Liverpool

Salary: £44,709 pro rata

Job Type: Permanent, Full Time/Part Time

Parkhaven Trust is looking for an experienced, values-led and commercially aware HR Business Lead to help us deliver the next stage of our development.

This is a key role within the organisation, working directly with the Chief Executive Officer and Executive Team to lead excellent HR practice, strengthen our workforce, support confident management, and help create a healthy, inclusive and high-performing culture across Parkhaven.

Founded in 1888, Parkhaven Trust provides care, support and housing services for older and vulnerable adults from our services in Maghull, Sefton. Our mission is to provide exceptional care, support and housing that honours each person's story and maximises independence wherever possible.

Our vision is:

"A society where every person is valued, supported and inspired to live life to the fullest."

About Parkhaven Trust:

Parkhaven operates two purpose-built care homes, an extra care scheme, a specialist dementia day service and a supported housing scheme, all rated Good by CQC.

Customer satisfaction is 96.8%, while 82.2% of colleagues say Parkhaven is a great place to work.

Our Corporate Strategy 2026-2031, Caring Well, Living Well, Growing Well, is built around five key aims:

• Excellence in Care
• Empowered People
• Thriving Communities
• Sustainable Growth
• Influence and Advocacy

About the role:

The HR Business Lead will play a central role in helping Parkhaven become an employer of choice.

You will ensure our people priorities are aligned to current services, future growth and the needs of the people we support. Working closely with managers, you will review staffing levels, improve recruitment and retention, support absence and performance management, and ensure colleagues are well-led, well-supported and able to do their best work.

This is both a strategic and hands-on role. You will provide trusted HR advice to the CEO, Executive Team and managers, while supporting complex employee relations casework, policy development, workforce reporting, recruitment, training, wellbeing, engagement and organisational change.

As Parkhaven develops its future plans, including growth in housing, care and community services, you will help ensure our workforce, systems, culture and leadership capability are ready for that future.

About you:

We are looking for someone who combines professional HR expertise with warmth, judgement and practicality.

You understand that good HR in a care and housing environment is about more than process. It is about enabling safe services, supporting compassionate leadership, building trust with colleagues, and helping managers make fair, confident and legally sound decisions.

You will be able to work strategically while remaining comfortable being hands-on when needed. You will be confident advising senior leaders, supporting managers through complex people issues, analysing workforce trends, and translating organisational priorities into practical people solutions.

You will bring emotional intelligence, credibility and a solution-focused approach, recognising that a strong colleague experience directly supports better care, better housing and better outcomes for the people Parkhaven serves.

Essential requirements:

You will need:

• CIPD Level 7 qualification, or CIPD Level 5 with significant relevant experience.
• Experience in an HR Business Lead, HR Business Partner or similar senior HR role.
• Experience delivering a broad HR service across an organisation.
• Strong knowledge of employment law and its practical application.
• Experience managing employee relations casework.
• Experience supporting managers with performance, absence, conduct and organisational change.
• Experience of policy development and workforce reporting.
• Strong interpersonal, influencing and communication skills.
• The ability to analyse workforce information and identify practical solutions.
• Strong IT skills, including Microsoft Word, Outlook, Excel and PowerPoint.
• Tact, diplomacy, emotional intelligence, sound professional judgement, and a proactive, solution-focused approach.

Experience of working in care, social care, housing, supported living or the not-for-profit sector would be an advantage but is not essential.

Why join Parkhaven?

This is a rare opportunity to join Parkhaven at an important point in its history. You will be joining a charity with deep local roots, a strong reputation, a committed workforce and a clear strategic direction.

You will have the opportunity to shape our people agenda, strengthen our culture, support future growth and make a visible difference to colleagues, residents, tenants, families and communities.

How to apply:

Please send your CV and a supporting statement (maximum two pages) explaining why you are interested in the role and how your experience matches the requirements of the post.

Candidates with experience as an HR Business Partner, Senior HR Manager, HR Manager, HR Director, People and Culture Manager, People Operations Manager, Employee Relations Manager or similar senior HR roles are encouraged to apply.