HR Case Manager

Join a large, well-established UK business that truly values its people. We’re proud of our strong culture of care — for our customers, and for the teams who make our success possible.

We’re looking for a committed and proactive HR Case Manager to join our growing HR function on a permanent basis. This role offers the opportunity to work autonomously, partner closely with managers, and make a tangible impact on how we support our colleagues.

Purpose of the Role

• Manage long-term absence processes and Right to Work in the UK checks.
• Provide expert HR advice and guidance to managers at all levels.
• Support and guide on complex employee relations matters — including misconduct, capability, grievances, investigations, and appeals.
• Review investigation reports and correspondence, ensuring quality, compliance, and consistency.
• Balance legal requirements with commercial realities, delivering fair, evidence-based outcomes.

Key Responsibilities

• Manage a diverse portfolio of HR cases, prioritising effectively to meet deadlines.
• Partner with managers through all stages of complex employee relations cases.
• Provide coaching and support to develop people management capability at all levels.
• Ensure HR policies and procedures are understood and applied correctly across the business.
• Draft and review formal documentation relating to case management, hearings, and appeals.
• Maintain accurate case records and ensure SLA compliance.
• Collaborate effectively with colleagues across the wider HR team to ensure consistency of approach.
• Contribute to a culture of continuous improvement and positive performance outcomes.

Success Measures

• Timely, accurate case management and diary planning.
• Compliance with policy, legislation, and internal processes.
• Sound risk assessment and well-supported management decisions.
• Proactive and solution-focused HR support leading to successful case outcomes.

About You

• Demonstrable experience managing complex HR cases.
• Strong, up-to-date working knowledge of UK employment law.
• Skilled at building trust and influence across all levels of the business.
• Able to balance empathy with commercial pragmatism.
• Excellent communication, analytical, and problem-solving skills.
• CIPD Level 7 qualification (or equivalent experience) preferred.
• Comfortable working in an agile, fast-paced environment, taking ownership and initiative.
• Strong coaching mindset with a passion for developing others.

This is a fantastic opportunity to join a respected organisation where your expertise will shape how we support our people and leaders every day.