HR Consultant – Contact Centre

The Opportunity:

• The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries.
• The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters.
• The role manages queries received via email / portal and escalations from the HR Virtual Assistant and will also make outbound calls where necessary to discuss queries with employees.
• The role is also responsible for the pulling of the absence report and management of the Un associated inbox as a daily task. 

Skills and procedures:

• Understand the employees query, identify the correct policy to suit their circumstances, help them understand the policy and then enable them to apply the policy to their circumstances. 
• Utilise knowledge of employment law and policies to coach managers in applying policies in the correct way and minimise risk to the business
• Responsible for building rapport with employees to enable an accurate understanding of their query,
• Maintain effective relationships with the wider HR community and the business i.e. CoE, Shared Delivery HR, Business HR and employee base
• Support operational management to ensure all transactional and administrative processes are executed accurately as per the service level agreements
• Work effectively as part of the HR Direct operational team
• Assist in the development, maintenance and deployment of policies under the HR Direct area
• Undertake any other work as directed by their line manager in connection with their job as may be requested

Knowledge, Skills and Experience:

• Previous experience of working in an HR employee advisory role
• Degree qualified or equivalent experience preferred
• Excellent communication skills – both spoken and written
• Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performance
• Good understanding of UK employment law
• IT literate including strong working knowledge of Microsoft Word, PowerPoint and Excel

Additional information:

**THIS POSITION IS CONFIRMED INSIDE IR35**

Must be eligible to work in the UK

Based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time and attending the office for 2-3 days a week.

If you are interested in this role and have the skills and experience required Apply Now!