Import Clerk

Our client, a well-established freight forwarding company based in Felixstowe are looking for an Import Clerk to join their team!

Key Duties:

• Manage the coordination and administration of import shipments, ensuring efficient movement of cargo.
• Prepare, verify, and process import documentation accurately and in line with regulatory requirements.
• Maintain compliance with customs procedures, international trade regulations, and company processes.
• Communicate with customers, shipping lines, airlines, and external partners to monitor shipment progress and provide updates.
• Handle import-related queries and support the resolution of any issues or delays.
• Accurately input shipment details into internal systems and maintain up-to-date records.
• Monitor import schedules and support the smooth running of daily operations.
• Work closely with the wider operations team to ensure timely and efficient cargo handling.
• Assist in investigating and resolving delayed or complex shipments.
• Support continuous improvement initiatives to enhance import processes and operational efficiency.

Previous Skills & Experience:

• Strong understanding of international trade practices and import procedures.
• Knowledge or experience of customs processes, regulations, and customs brokerage requirements.
• Excellent communication skills with the ability to build effective relationships with customers, carriers, and internal teams.
• High level of accuracy and attention to detail when managing documentation, data entry, and shipment records.
• Previous experience within freight forwarding, supply chain, or logistics operations is desirable.