Import Coordinator

Import Coordinator

Location: Manchester

Salary: Competitive + Comprehensive Benefits Package

We are looking for an experienced Import Coordinator to join a Manchester Operations team. This is an excellent opportunity to become part of a forward-thinking, technology-led freight forwarding company where you’ll take ownership of shipments, build strong customer relationships, and develop your career within a supportive and collaborative environment.

Responsibilities

• Manage import ocean freight shipments from booking through to final delivery.

• Support the operational requirements of a key customer account, ensuring service delivery aligns with customer-specific requirements, SOPs and agreed service standards.

• Coordinate with customers, overseas agents, hauliers and suppliers to ensure efficient shipment execution.

• Arrange customs clearance and deliveries while maintaining compliance with company procedures.

• Monitor shipments, resolve operational issues and provide proactive customer updates.

• Maintain accurate CargoWise records, documentation and financial information.

• Build strong customer relationships and support the successful onboarding and retention of key accounts.

• Develop a practical understanding of ocean, road and air freight operations to support joined-up customer solutions across the wider supply chain.

• Continuously develop your industry knowledge and contribute to service improvements.

Profile Essentials

• Experience in ocean freight forwarding and end-to-end shipment management.

• Experience using CargoWise or a similar transport management system.

• Excellent customer service, communication and relationship-building skills.

• Strong organisational skills with the ability to manage multiple priorities.

• High attention to detail and a proactive approach to problem solving.

• A team player committed to delivering exceptional service.

Profile Desirable

• Experience in road freight operations.

• Knowledge of customs clearance requirements and customs compliance.

Benefits

• Competitive salary package and comprehensive benefits package.

• Hybrid working for better work-life balance

• Healthcare Plan

• Employee Assistance Programme

• Enhanced holiday scheme

• Cycle to Work programme, Gym and lifestyle discounts

• Loyalty rewards and recognition schemes

• Award-winning training and development

• Genuine career progression opportunities

• Modern, technology-driven working environment