Import Coordinator

Airfreight Import Coordinator

Salary: £30,000 - £35,000 per annum

Hours: Full-time, Permanent (37.5 hours per week, Monday to Friday)

About the Role

We are looking for an organised and customer-focused Airfreight Import Coordinator to join our operations team. You will be responsible for managing the end-to-end import process for airfreight shipments, ensuring cargo moves efficiently, compliantly, and on schedule. The role also involves supporting European road freight operations where required, while delivering a high standard of customer service and maintaining strong relationships with customers, carriers, and suppliers.

Key Responsibilities

• Manage the end-to-end coordination of airfreight import shipments from origin through to final delivery.
• Receive and process customer bookings, providing accurate quotations based on customer requirements.
• Arrange transport services, including airfreight imports and European road freight, coordinating collections and deliveries as required.
• Prepare and check all shipping and import documentation to ensure accuracy and compliance.
• Complete and submit Customs Declarations in accordance with current customs regulations.
• Monitor shipment progress and provide proactive updates to customers throughout the import process.
• Liaise daily with customers, airlines, hauliers, customs authorities, and overseas agents to ensure smooth operations.
• Identify and resolve operational issues promptly, escalating where appropriate.
• Carry out general administration and accounting duties relevant to the role.
• Support the wider operations team and contribute to continuous improvement initiatives.
• Ensure all activities comply with company procedures, customs requirements, and industry regulations.

Skills & Experience

The successful candidate will have:

• Previous experience within airfreight imports is essential.
• Experience of European road freight operations.
• Working knowledge of CargoWise.
• Experience completing Customs Declarations.
• Excellent communication and customer service skills.
• Strong organisational and time management abilities with the ability to prioritise workloads.
• High level of accuracy and attention to detail.
• Strong data entry and administrative skills.
• A proactive approach to problem-solving and the ability to work under pressure.
• A flexible, reliable, and positive attitude with the ability to adapt to changing priorities.
• The ability to work both independently and as part of a collaborative team.