Import & Export Freight Forwarder
Detail 2 Limited
About the Company
Our client is an established international logistics business with a strong reputation for delivering reliable freight and supply chain solutions across global markets.
Due to continued growth, they are looking for an experienced Import & Export Freight Forwarder to join their Felixstowe team. This is a great opportunity for a logistics professional who enjoys managing complex shipments, working with customers and overseas partners, and taking ownership from start to finish.
Import & Export Freight Forwarder - The Rewards
- Competitive salary
- Company pension
- 20 days holiday plus bank holidays
- Office-based role in Felixstowe
- Opportunity to work within a fast-moving international logistics environment
- Scope to develop your skills and take ownership of key customer accounts
- 5+ years' experience within freight forwarding, shipping, logistics, or supply chain
- Strong import and export experience, ideally with sea freight
- Good knowledge of UK and international customs procedures
- Experience with export declarations, CDS entries, Carnets, and customs documentation
- Good understanding of Incoterms and international shipping regulations
- Dangerous Goods awareness
- Experience using freight management systems; Multi Freight experience would be advantageous
- Strong organisational skills with excellent attention to detail
- Confident communicator with the ability to build relationships with customers, carriers, agents, and suppliers
- Commercially aware with experience handling quotations, rates, and margins
- Manage import and export shipments from start to finish across sea, road, air, and multimodal transport
- Manage key customer accounts and build strong, long-term relationships
- Coordinate customs documentation, declarations, tariff classifications, and duty requirements
- Liaise with shipping lines, carriers, overseas agents, and customers to ensure smooth shipment movements
- Provide guidance on Incoterms, customs requirements, and international shipping regulations
- Prepare quotations, negotiate rates, and support commercial pricing decisions
- Resolve shipment delays, exceptions, disputes, and operational issues
- Maintain accurate shipment and financial records within the freight management system
- Ensure all shipments are handled efficiently, compliantly, and within agreed service levels
- Identify opportunities to improve processes, customer service, and operational performance
Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to Detail2Recruitment website.
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