Inbound Banking Customer Service Advisors

Job Advertisement: Inbound Banking Customer Service Advisors
Location: Northampton
Contract Type: Fixed Term (12 Months)

Start dates: November 2026
Hourly Rate: £14.56
Working Pattern: Full Time

Our client is seeking enthusiastic and dedicated Inbound Banking Customer Service Advisors to join their dynamic team on a fixed-term contract basis. This is an exciting opportunity to engage with a diverse range of customers while providing exceptional support and service!

What's in Store:

Comprehensive Training: Start with a robust 8-week training programme (Monday to Friday, 9 am to 5 pm) designed to equip you with the skills to succeed. Experience a mix of face-to-face, virtual, and self-led learning, including operational insights, process training, and telephony skills.

Flexible Shift Patterns: After training, Advisors will work in a 3-week rotation covering early (8 am - 4 pm), mid (9 am - 5 pm/10 am - 6 pm), and late shifts (11 am - 7 pm/12 pm - 8 pm). Enjoy 6 weeks' notice for your shift pattern while maintaining a balanced work-life schedule.

Key Responsibilities:

Handle a variety of inbound calls from customers, addressing complex queries and supporting vulnerable individuals with empathy and resilience.

Provide assistance with balance checks, new card requests, and resolving unrecognised transactions.

Utilise up to 11 IT systems while engaging with customers on the phone, ensuring multitasking efficiency and accuracy.

Adapt communication styles to suit the needs of each individual customer, providing tailored solutions and leaving them satisfied.

What the Ideal Candidate Looks Like:

A background in customer service with strong communication skills and a passion for helping others.
Comfortable with technology and proficient in using computers/laptops.
Resilient and empathetic, capable of having difficult conversations with customers facing financial challenges.
Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.

Why Consider This Opportunity?

Join an organisation that values its members and operates with a social purpose, creating a positive impact in the community.
Be part of a supportive team that prioritises collaboration and inclusivity, reflecting the diverse needs of their customer base.
Opportunities for career advancement, including upskilling after six months in the role to support Fraud and Disputes.

Embrace the chance to make a meaningful difference in the lives of customers while advancing your career in a vibrant and fulfilling environment. Apply today!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.