Income & Allocations Assistant

Income & Allocations Assistant

£26,492

Southend

Permanent

Full-Time

We are looking for an Income and Allocations Assistant to provide essential administrative support to our Income & Allocations team.  You will mainly have telephone contact with our customers; however, there will be some face-to-face contact within the office.  You will also work closely with the Tenancies, Customer Ambassadors and Built Environment teams to ensure excellent customer service.

What you'll be doing

• Assist Income Officers with monitoring Universal Credit verifications, former tenant and car parking rent accounts.
• Assist the team and wider directorate with administrative duties which will include arranging customer homes visits, confirmation letters, arranging meetings, recording notes and outcomes, and updating Officers.
• Give advice and support to customers and other social landlords regarding our mutual exchange cases.
• Assist the team with enquiries regarding housing applications from our customers and Local Authorities.
• Keeping our client record systems up to date.

What we are looking for

• Excellent ICT / MS Office skills.
• The ability to organise your own workload whilst juggling conflicting priorities and ensuring deadlines are met
• The ability to work as part of a team and build effective working relationships with a variety of people
• An understanding of confidentiality and the ability to deal sensitively with difficult situations.
• Previous experience in customer service and liaising with customers by phone when required.

Please note the office expectancy of this role is as follows: This role will require you in full time initially for a period of training before moving to hybrid working where the office requirement is a minimum of 2 days a week or as per business need.

Benefits

• The salary for this post will be £26,492 Per Annum.
• Learning and development opportunities
• Healthcare cash plan
• Robust employee reward and recognition programme
• Free and confidential Employee Assistance Programme
• Volunteering programme
• Competitive pension scheme
• 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
• 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.