Income Management Officer in Southend-On-Sea, Essex

Income Management Officer required on a temporary basis until the end of March 2027 with potential for the role to move to a permanent position. Yearly salary £35,574 working 37 hours a week.

This is a temporary position, working on a hybrid basis, with visits to tenants' homes, within a 6 mile radius from the office. Please note that hybrid working will begin after 2-3 full weeks spent in the office, and after this time, the individual will likely be in the office 1-2 days a week.

Duties:

• Monitor all current account in arrears and take action
• Maximise customer income through welfare benefits and advice
• Prepare and issue notices of cases for legal action
• Manage court action, Notices Seeking Possession (NOSPs), and possession proceedings
• Attend evictions, working with bailiffs and locksmiths
• Other duties stated on formal job specification provided at time of registration

Benefits:

• £35,574 per annum
• £18.49 per hour
• Mileage paid for off-site tenant meetings

Experience required:

• Previous income management, tenancy management experience
• Housing law, welfare benefits, debt advice knowledge
• Full driving licence and access to a vehicle
• Able to walk up flights of stairs to attend tenancy meetings
• Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
• PC literate with Microsoft Excel, Word and Outlook skills

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.