Income Officer

Income Officer – Social Housing

• Pay: £19.00 per hour PAYE or £25.00 per hour Umbrella
  Salary equivalent: Approximately £37,000 per annum
  Hours: Monday–Friday, 9am–5pm
  Location: Bromsgrove, B60
• Travel: Full UK Drivers license and access to a vehicle is required.
• Compliance: Standard DBS is required.
• Experience: Ideal candidate should have court level experience.
  Contract: Temporary sickness cover for up to three months with potential to an extension.

We are recruiting an experienced Income Officer to join a well-established social housing provider on a temporary basis, covering staff sickness for up to three months.

The role will initially be office-based. Once you are familiar with the organisation’s processes, there may be the opportunity to work from home two to three days per week.

Key responsibilities:

• Managing a portfolio of rent accounts and taking timely action to recover arrears.
• Contacting customers and agreeing realistic repayment arrangements.
• Providing advice on benefits, Universal Credit and financial support.
• Supporting customers to sustain their tenancies.
• Preparing arrears correspondence, legal notices, witness statements and court documentation.
• Attending court and supporting or presenting rent-arrears cases at hearings.
• Undertaking occasional home visits across Bromsgrove and the surrounding areas.
• Maintaining accurate case notes and monitoring repayment arrangements and court orders.
• Working with Housing, Tenancy Sustainment, Benefits and Finance teams.
• Using Aareon QL and Mobysoft RentSense to manage and prioritise cases.

About you:

• Previous income management or rent-arrears experience within social housing.
• Previous court attendance experience relating to rent-arrears cases.
• Good knowledge of arrears recovery, pre-action protocols and possession proceedings.
• Strong customer service, communication and negotiation skills.
• Experience managing a busy and varied caseload.
• Experience using Aareon QL and Mobysoft RentSense is highly desirable.
• Able to travel occasionally for home visits and court attendance.

Please apply with an up-to-date CV outlining your recent social-housing income management, court attendance and systems experience.

Income Officer – Rent Arrears Officer – Income Management – Rent Recovery Officer – Housing Officer – Social Housing – Housing Association – Tenancy Sustainment – Rent Collection – Arrears Recovery – Court Attendance – Possession Proceedings – Pre-Action Protocol – Universal Credit – Welfare Benefits – Financial Inclusion – Aareon QL – Mobysoft RentSense – Housing Management – Home Visits – Customer Service – Vulnerable Customers – Bromsgrove – Worcestershire – Redditch – Kidderminster – Birmingham – West Midlands