Income Officer in Hertfordshire

As an Income Officer, you'll take ownership of your own patch, helping residents sustain their tenancies while reducing rent arrears and improving income collection.

You'll have the autonomy to manage cases from early intervention through to enforcement, working directly with residents to understand what's driving their arrears and finding the right solution.

• Reducing rent arrears through proactive and consistent case management.
• Helping residents sustain their tenancies and avoid unnecessary enforcement action.
• Agreeing realistic repayment plans and ensuring arrangements are maintained.
• Identifying residents who may be entitled to additional benefits or financial support.
• Taking appropriate enforcement action on cases where earlier intervention hasn't worked.
• Working closely with Housing, Benefits and external agencies to resolve complex cases.
• Improving overall income collection and arrears performance across your patch.

• Previous experience as an Income Officer, Rent Officer or Income Recovery Officer within a Housing Association or Local Authority.
• Strong understanding of rent arrears recovery and tenancy management.
• Experience managing a busy caseload from early intervention through to enforcement.
• Confident having difficult conversations around debt and repayment.
• Able to balance supporting residents with maximising rental income.
• Comfortable working independently and prioritising higher-risk cases.

From day one, you'll be helping residents get their tenancies back on track while improving income performance for the organisation. It's a role where good case management can make a measurable difference to both the resident and the service.

Ready for your next challenge as an Income Officer?

Click Apply and send your CV to (url removed). If you're not actively looking but would like to discuss other Income Officer opportunities across Hertfordshire, get in touch for a confidential chat via (phone number removed).