Income Project Officer

Our local authority client based in North West London are urgently seeking an experienced Income Project Officer.

*£21.41 an hour PAYE

*Hybrid working

Job Purpose

• To maximise income for Housing Management through robust rent collection and arrears management across varied portfolios and tenures.
• Provide a legislatively compliant collection service.
• Work with the Income Project Manager and Income Maximisation Service Manager to deliver outcomes on individual projects to maximise income in struggling areas.

Job specific roles and responsibilities

1. Provide high level customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer demands and requests. Promote self-sufficiency in our services while offering support to those that need extra help.
2. To keep up to date on welfare benefit entitlements, particularly housing related benefits and all changes due to Welfare Reform.
3. To advise and assist clients across tenures on welfare benefits – to offer advice and encourage debt counselling and refer tenants to specialist advice.
4. To work with staff across Housing Needs, Housing Management and Adult Social Care to provide a seamless service that is person centred and maximises income while ensuring that the holistic needs of a client are met.
5. Achieve targets on Key Performance Indicators as set by the Income Maximisation Service Manager.
6. Work flexibly on varied projects relating to Income Maximisation and across portfolios with particular emphasis on New and Independent Living, Brent Direct Leasing, Temporary Accommodation and Supported Accommodation.
7. Ensure rent is paid and arrears are reducing on a continuing basis through the effective enforcement of the rent arrears policy, procedure and systems.
8. Provide detailed in person engagement and support to tenants and clients in arrears, carrying out home visits and working from sites as required.

Knowledge and Qualifications

1. Knowledge and understanding of local authority statutory and support services related to benefits and rent.
2. Knowledge of welfare benefits and related issues, including Universal Credit.
3. Knowledge of equality and diversity issues affecting social housing tenants such as stigma.

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.