Independent Living Scheme Manager (with care) at BPHA, Cambridge

Independent Living Scheme Manager (with care)
£31,992 per annum plus company benefits
Mill View, Hauxton, Cambridge
Full Time, Permanent

At bpha, we're committed to creating communities where people can live well, feel safe and thrive. We're looking for a proactive and customer-focused Independent Living Scheme Manager to take ownership of our independent living scheme at Mill View in Cambridge, ensuring our customers receive a high-quality housing management service.

This is an exciting opportunity for someone who understands the challenges and rewards of working within independent living environments and can confidently manage housing, tenancy and community-related issues whilst building strong relationships with customers, colleagues and partner agencies.

What you'll be doing

As Scheme Manager, you'll play a key role in ensuring our schemes remain safe, welcoming and well-managed communities. You'll be responsible for:

• Managing the end-to-end allocations process, assessing applicants and supporting successful moves into our schemes.
• Delivering effective tenancy management, ensuring customers understand and meet their tenancy responsibilities.
• Proactively managing rent accounts, supporting customers to sustain their tenancies and taking appropriate action to address arrears.
• Leading on safeguarding concerns, ensuring vulnerable customers are protected and appropriate referrals and interventions are made.
• Investigating and managing anti-social behaviour (ASB) cases, working closely with residents, the police, local authorities and partner agencies to achieve positive outcomes.
• Carrying out needs and risk assessments and ensuring appropriate support plans are in place.
• Building strong partnerships with care providers, support agencies, health professionals and other key stakeholders.
• Maintaining safe, compliant and well-presented schemes through regular inspections and effective contractor management.
• Supporting customers to live independently while promoting tenancy sustainment, wellbeing and community engagement.
• Managing a varied caseload of complex tenancy and resident issues, making balanced and informed decisions to achieve the best outcomes for customers and the wider community.

About the Scheme

Mill View at Hauxton Meadows is a purpose-built, mixed-tenure community offering stylish one- and two-bedroom apartments available through both shared ownership and affordable rented options, with access to care and support services designed to help residents live independently and confidently.

Thoughtfully designed throughout, each apartment provides a modern and attractive living space, creating a comfortable and enjoyable lifestyle. Residents can enjoy a range of exceptional on-site amenities, including an on-site shop, hair salon, roof garden restaurant with terrace, and beautifully landscaped communal gardens, making everyday life as convenient as it is enjoyable.

Bringing together homeowners and tenants in a welcoming and inclusive environment, Mill View offers a vibrant community where residents can feel connected and supported. For added reassurance, a 24-hour emergency response service is always available, providing peace of mind for both residents and their loved ones should assistance ever be needed.

What we're looking for

We're looking for someone who combines strong housing management knowledge with a genuine passion for supporting people to live independently.

You'll ideally have:

• Experience working within independent living, sheltered housing, retirement living or supported housing environments.
• Strong knowledge of housing management practices, including allocations, tenancy management and rent arrears recovery.
• Experience managing safeguarding concerns and working within safeguarding procedures.
• Experience investigating and resolving anti-social behaviour cases.
• The ability to assess risk, make sound decisions and manage complex customer situations.
• Experience working in partnership with external agencies, health professionals, local authorities and support providers.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage competing priorities and maintain accurate records.
• A customer-focused and proactive approach, with the confidence to challenge when required and support customers to sustain successful tenancies.
• An understanding of the challenges facing older and vulnerable customers and a commitment to delivering person-centred services.