Installation Scheduler

W Talent is delighted to be partnering with a rapidly growing and forward-thinking organisation within the home services and installation sector. The business is a market leader in delivering high-quality installation services across the UK, supported by innovative technology, strong operational teams, and a commitment to outstanding customer experience.

With a strong focus on teamwork, development, and continuous improvement, the organisation offers a fast-paced but supportive environment where people are encouraged to grow and make a real impact.

We are seeking a driven and proactive Installation Scheduler to join a fast-growing planning team. This role plays a key part in supporting engineers and customers by ensuring installation diaries are effectively managed and scheduling issues are resolved quickly and efficiently.

You will be at the centre of day-to-day operational coordination, helping to ensure installations run smoothly, customers are kept informed, and engineers are fully supported in delivering a high-quality service.

• Support engineers with diary management and daily workload planning.
• Communicate clearly with engineers and customers, providing updates, reassurance, and solutions.
• Monitor, identify, and resolve scheduling and planning issues in real time.
• Ensure jobs are allocated efficiently and changes are managed effectively.
• Build strong working relationships with engineers, customers, and internal teams.
• React quickly to operational challenges and help maintain smooth service delivery.
• Use systems and software to manage scheduling activities and updates.
• Maintain accurate records and ensure all planning information is kept up to date.
• Contribute to a positive, collaborative, and high-performing team environment.

• Strong customer service experience with a focus on positive outcomes.
• Excellent communication skills, both written and verbal.
• Confidence dealing with customers and engineers in a fast-paced environment.
• Strong organisational skills with the ability to prioritise workload effectively.
• IT literate, with experience using Microsoft or Google-based systems.
• Ability to remain calm and effective under pressure.
• A proactive, solutions-focused mindset.
• A friendly, confident, and professional approach.

• Salary up to £30,000 per annum
• Monday to Friday working pattern
• 40 hours per week
• 30 days annual leave plus bank holidays
• Private medical insurance (following successful probation)
• Life assurance (4x annual salary) following probation
• Enhanced maternity pay (6 months after one year of service)
• Enhanced paternity pay after one year of service
• Salary sacrifice pension scheme with employer contributions matched up to 6%
• Ongoing training and development opportunities
• Regular company social events
• Supportive and collaborative working environment