Internal Account Manager

As an Internal Account Manager in the healthcare distribution sector, based in Trafford, Manchester. You'll play a key role in managing client relationships and supporting sales operations. This role is all about ensuring smooth day-to-day communication with clients and helping the sales team achieve their targets.

Client Details

This role is with a company in the distribution and retail industry, located in Manchester.

Description

• Manage a portfolio of strategic customer accounts, acting as the primary office-based point of contact and building strong relationships with key stakeholders.
• Support customer retention and account growth by maintaining regular communication and coordinating activity between customer visits.
• Follow up on quotations, commercial opportunities, and identify cross-selling and upselling opportunities to maximise revenue.
• Coordinate contract mobilisation, implementation, and customer action plans to ensure smooth onboarding and ongoing account success.
• Deliver excellent customer service by managing enquiries through to resolution, meeting SLAs, and escalating commercial risks where necessary.
• Maintain accurate account administration, including pricing schedules, product updates, samples, product trials, and CRM records.
• Support Quarterly Business Reviews and collaborate with internal teams to ensure seamless service delivery and effective account management.
• Work closely with Account Managers, Procurement, and operational teams to improve customer satisfaction, drive commercial opportunities, and support the continued growth of strategic accounts.

Profile

The ideal candidate should have:

• Strong commercial awareness
• Excellent written and verbal communication skills
• Highly organised
• Strong Microsoft office skills
• Excellent attention to detail
• Ability to manage multiple priorities

Desirable:

• Care Sector experience
• Tender support experience
• Project coordination
• Pricing administration

Job Offer

• Annual salary of £30,000 with up to 25% bonus - OTE £37,500
• A permanent position based in Manchester, providing job security and stability.
• Opportunities for professional development and career progression within the retail industry.
• Supportive team environment within the customer service department.
• Access to a range of benefits to support your professional and personal growth.

If you're interested in this role, apply now.