Internal Account Manager in Smethwick
Posted by Pertemps Black Country Perms
£27,000 – £29,000 a year
Smethwick · Permanent
Job Duties and Responsibilities
- Develop and maintain strong, professional relationships with existing customers, ensuring their needs and expectations are consistently met.
- Act as the main point of contact for inbound customer enquiries, providing a responsive and professional service.
- Generate B2B sales orders accurately, ensuring all relevant information is communicated clearly to the dispatch team to support the timely processing of orders.
- Proactively develop new business opportunities through outbound calls, lead generation and prospecting activities.
- Contact lapsed accounts to re-establish relationships and generate new sales opportunities.
- Maximise revenue from existing customers by identifying opportunities to increase sales and develop accounts.
- Build new business relationships and broaden the customer base across relevant market sectors, including industrial, construction, railway, medical and food processing.
- Work towards agreed sales targets, KPIs, budgets and margin requirements, contributing to the overall performance of the internal sales team.
- Maintain a strong understanding of the company’s products, ensuring customers receive accurate and appropriate product information.
- Provide support to external Business Development Managers to help develop customer relationships and maximise sales opportunities.
- Contribute to monthly sales reporting by providing relevant information on sales performance, market trends, sector developments and key account activity.
- Maintain a high standard of customer service throughout the sales process, supporting customer satisfaction and long-term business relationships.
- The successful candidate will have previous experience in an internal sales, account management or business-to-business customer service role, with the ability to develop strong customer relationships and identify opportunities to increase revenue.
- They will be confident making outbound calls, generating new business leads, re-engaging, lapsed accounts and developing existing customer accounts.
- Strong communication, negotiation and relationship-building skills are essential, alongside a customer-focused approach and the ability to understand customer requirements and recommend suitable products or solutions.
- The candidate should be commercially aware, comfortable working towards sales targets and KPIs, and able to contribute towards achieving sales budgets and profit margins.
- Good organisational skills, accuracy when processing sales orders, and the ability to communicate effectively with internal departments are also important.
- A willingness to develop technical product knowledge, work collaboratively with colleagues and support the wider sales team will be key to success in this role
Benefits
- Competitive salary.
- Friendly working environment.
- Automatic enrolment into the company’s defined contribution workplace pension scheme.
- Free on-site staff parking.
- On-site electric vehicle charging.
- Ongoing career development opportunities.
- 23 days’ annual leave plus public holidays.
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