Internal Account Manager in Swadlincote, Derbyshire

Due to exceptional growth T&K Associates are currently recruiting on behalf of our Client in Swadlincote for an Internal Account Manager to join their team on a permanent basis.

The Internal Account Manager will be responsible for managing and developing existing customer accounts, identifying new business opportunities and maximising sales through cross-selling and upselling. The role will also involve working closely with internal teams to deliver excellent   customer service, strengthen client relationships and support long-term business growth.

This is a supportive and values-drives family-run working environment where your ideas, judgement and practical experience will be listened to.

Internal Account Manager Job Details & Benefits;

• £27,976-£32,000 depending on experience
• 40 hours per week, Monday to Friday 8.30am-5pm
• 30 days holiday including bank holidays increasing to 33 with length of service
• Wellbeing package
• Life assurance, access to GP appointments
• Costco Membership
• Company pension scheme
• Training and development in your area of expertise
• Team building exercises / perks
• Free parking

Internal Account Manager Job Details;

• Identify and execute business development strategies to help create new business opportunities
• Serve as the primary day-to-day contact for assigned accounts
• Maintain and grow customer relationships through regular business reviews and performance check ins
• Identify and close up-sell and cross-sell opportunities
• Support internal and external account managers with quotations, proposals and sales/ marketing campaigns
• Coordinate with production & finance to resolve issues
• Manage onboarding, service delivery and escalations
• Maintain accurate crm records
• Track KPIs such as tonnage, ancillary sales and complain resolution
• Conduct market and product analysis to support sales strategy

Internal Account Manager Person Specification;

• Experience in Sales or Account Management is essential
• Strong communication and relationship-building skills
• Excellent organisation and administrative skills  
• Sales and negotiation ability
• Market awareness and analytical capability
• IT Proficient
• Able to collaborate and coordinate projects effectively

If you are interested in a new opportunity and would like to be considered for this role, then please get in touch with T&K Associates today.