Internal Account Manager

TEAM

Great customer relationships don’t stop when the Field Sales Rep leaves the meeting. As an Internal Account Manager, you’ll work closely with a field-based sales representative, providing the office support that keeps customers engaged, orders moving and expectations met. 

You’ll be working in tandem with the person driving sales in the field, becoming a consistent point of

contact for customers between visits. From keeping in touch and developing relationships to handling quotations, orders and product enquiries, you’ll help turn sales activity into a smooth customer experience and ongoing business. 

What’s in it for you
  • £27,500 starting salary, with a salary increase stated after 12 months
  • Team commission scheme offering earning potential of up to £5,000 per year
  • 28 days’ holiday plus bank holidays
  • Hybrid working
  • Private healthcare cashback plan after six months
  • Pension scheme and free on-site parking
Your responsibilities as Internal Account Manager
  • Work closely with a field-based sales representative, providing day-to-day office support and helping ensure customer expectations are met
  • Maintain regular contact with customers between field visits, strengthening relationships and keeping opportunities moving
  • Manage customer orders from initial enquiry through to processing, keeping customers informed and resolving queries along the way
  • Prepare and follow up quotations while responding to warm enquiries from existing, lapsed and prospective customers
  • Develop ongoing business by understanding customer requirements and identifying opportunities for repeat orders
  • Liaise with head office regarding stock availability, products and marketing activity to support customers and field sales activity
What we’re looking for in an Internal Account Manager
  • Background in sales support, internal sales, sales administration or another B2B telephone-based office environment
  • Experience supporting a sales function and managing customer enquiries, quotations or orders
  • Knowledge of a technology-led sector such as IT or electronics would be advantageous
  • Working knowledge of Microsoft Excel, Word and Outlook
  • Experience maintaining business customer relationships and supporting the sales process
If you enjoy being the person who keeps customers connected, sales activity moving and the field team supported, this could be an excellent next step. Apply today for the Internal Account Manager position!

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