Internal Account Manager

We’re looking for a driven and customer-focused Internal Account Manager to join our Bolton team.

As the primary commercial contact for a portfolio of 70+ customers, you’ll build strong relationships, ensure service excellence, and drive growth.

With a commission and Bonus scheme worth up to 40% of your salary, this is a fantastic opportunity to be rewarded for making a real impact.

If you enjoy building strong client relationships, spotting opportunities, and working towards clear targets, this role is for you.

What You’ll Do

• Managing day-to-day customer experience and resolving issues promptly.
• Building strong relationships and maintaining regular communication.
• Coordinating with internal teams (Customer Services, Sales, Operations, Finance) to provide consistent support.
• Reviewing performance against contracts and service levels, recommending improvements to profitability and efficiency.
• Delivering agreed commercial targets (CNR, Cash, Volume & EBIT) and maintaining an annual Sales Plan.
• Promoting the full Whistl service offering to customers.
• Supporting contract negotiations, pricing reviews, and renewals.
• Maintaining accurate customer data in CRM and preparing activity/forecast reports.
• Staying up to date on Whistl products, industry trends, and market developments.
• Supporting wider business projects alongside the Internal Sales Manager and Sales Director.

We welcome applications for this Internal Account Manager role from candidates with any of the following skills: new business, customer retention, stakeholder management, customer account management, and customer support.

• Annual leave enhanced with long service.
• Company Pension
• Long service rewards: both financial and leave-based.
• Health cash plan.
• Life assurance scheme.
• Critical Illness cover
• Access to our prestige benefits and rewards portal.
• Career development opportunities.
• Access to a well-established Employee Assistance Programme provider.
• And other excellent benefits you'd expect from a market leader.

Skills & Experience:

• Strong verbal and written communication skills; able to adapt to various audiences.
• Confident in managing multiple priorities and working to deadlines.
• Proven ability to work collaboratively across departments.
• High attention to detail with excellent organisational skills.
• Comfortable using CRM systems and creating reports.
• Experience in account management, customer service, or similar client-facing roles is desirable.

Education:

• A-Level (or Level 3 qualification) or equivalent work experience.

Additional Info:

Hours: Monday to Friday, 37.5 hours per week (9:00 am – 5:30 pm).

Location: Based at Whistl - Astley Business Park, with hybrid working opportunities available after successful completion of probation.

Travel & Communication: Occasional travel required, with regular phone and face-to-face interaction with customers.