Internal Sales Engineer - Laboratory Technologies

Internal Sales Engineer (Laboratory Technologies - precision components and systems)

A new vacancy for an Internal Sales Engineer (Laboratory Tech) with small UK division of global engineering Manufacturer of precision components and systems used in high-tech laboratories, medical devices and scientific instruments. Working closely with the external sales team, the Internal Sales Engineer (Laboratory Tech) will be responsible for delivering outstanding customer support from initial enquiry through to quotation, order processing, and shipment coordination. You will also be required to communicate regularly with customers via phone, email, and live chat, ensuring all enquiries are handled professionally, accurately, and efficiently.

Key responsibilities:

* Respond to incoming customer calls, emails - verify product availability, pricing, and shipping details.
* Work closely with internal departments and external sales colleagues.
* Use SAP and CRM systems to manage customer and sales information.
* Provide occasional support for warehouse activities when required.

Candidate profile:

• Experience in a technical sales/customer support role in Manufacturing or Engineering environment.
• Good basic engineering knowledge and comfortable discussing technical matters with customers.
• Knowledge of Microsoft Office, SAP, Salesforce (or similar CRM).