Internal Sales Executive

This is a commercially focused and customer-facing Internal Sales role, working with an established customer base to develop relationships, secure repeat business and ensure a smooth journey from enquiry through to delivery. You’ll work closely with sales, production and other internal teams to deliver excellent customer service while identifying opportunities to retain and grow accounts. The role offers good exposure to commercial decision-making and is well suited to someone looking to develop their career within sales or a wider commercial function.

Key Responsibilities

• Manage and develop an established customer base through proactive communication and relationship building.
• Identify opportunities to retain, grow and develop existing accounts.
• Process customer orders accurately, ensuring product, pricing and delivery details are correct.
• Coordinate customer requirements with production, planning and other internal teams to ensure timely delivery.
• Respond to customer queries and resolve issues promptly and professionally.
• Maintain accurate and up-to-date customer information across CRM and ERP systems.
• Use sales and customer data to support commercial decision-making and improve customer service.
• Work closely with the wider sales team to achieve agreed targets and service levels.
• Support day-to-day internal sales administration and reporting.

Experience & Skills

• Previous experience in a structured sales, internal sales or customer-focused commercial environment; B2B experience preferred.
• Experience within Construction, Timber or Manufacturing would be advantageous but is not essential.
• Commercially minded, with a strong focus on customer service and relationship building.
• Comfortable working to targets and managing multiple priorities accurately.
• Strong written and verbal communication skills.
• Good working knowledge of Microsoft Word, Excel and PowerPoint.
• Experience using CRM systems; ERP/order processing experience is advantageous, although training can be provided.
• Organised, resilient and able to adapt to changing priorities.
• Willingness to travel occasionally to other sites where required.

Key Competencies

• Customer Focus: Builds strong relationships through responsive service and clear communication.
• Commercial Mindset: Recognises opportunities to retain and grow customer accounts.
• Organisation & Accuracy: Manages workload effectively and maintains high standards of accuracy.
• Collaboration: Works effectively with sales, production and other internal teams.
• Systems & Processes: Uses CRM/ERP systems consistently and accurately.
• Resilience & Adaptability: Remains calm under pressure and responds positively to changing priorities.

Success in the Role

• Achieving agreed sales and customer retention targets.
• Maintaining high levels of order accuracy and right-first-time processing.
• Providing responsive and effective customer service.
• Maintaining accurate CRM/ERP information.
• Building strong working relationships across internal teams.