Investment Delivery Customer Liaison Officer

Investment Delivery Customer Liaison Officer

Location: Ropewalks, Newton Street, Macclesfield, Cheshire

Salary: £32,000

Agile: Offering a mix of home and office/on-site work 

We’re a housing provider in Macclesfield with over 5,000 properties across East Cheshire and the surrounding areas.  We’re ambitious with plans to build more homes, regenerate local areas and invest in our properties.  We provide housing to those in housing need and aim to be a great landlord for our customers.

A fantastic opportunity has arisen for an Investment Delivery Customer Liaison Officer to join our team.

The key responsibilities of the role will be to assist and support the Investment Delivery team by providing an effective and efficient tenant liaison function, being required to liaise with residents about planned investment work being undertaken on their property. 

You will also support Contract Management compliance in relation to delivery of the investment, energy efficiency and zero carbon programmes.

We can offer you:

• 29 days holiday per year plus birthday leave and Bank Holidays
• A great pension scheme that’s tailored to suit your needs
• A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
• Training and development opportunities – let us help you reach your career goals.
• A modern office with a friendly working environment
• Scope for some agile working (homeworking) and flexibility of working hours balanced with operational needs.

To succeed you will have customer facing experience alongside experience of providing and receiving information from contractors in relation to the delivery and co-ordination of programmes of work.

In addition, you will have experience of supporting the delivery of complex multi-million pound investment programmes of work. Excellent communication and administrative skills are required, along with the ability to analyse data and produce reports.

For full Requirements of the role please see the job description attached to the advert.

Our values are at the core of everything we do, so we are looking for someone who’s values align with ours and will embed these too!

Closing Date: 16th July 2026

Closing date: 16th July 2026

Shortlist date: 17th July 2026

Interview date: TBC