IT Infrastructure Support Engineer

Location: ​Central Guildford (On-site)
Contract Length: 6 months
Working Hours: Monday-Friday, ​9.00am - 5.30pm
Parking: No
Salary: £45,000 (£23.07 per hour)

We are seeking an experienced IT Infrastructure Support Engineer to provide on-site technical support. This contract role will support the existing IT team during a period of increased workload, providing hands-on user support while assisting with the maintenance and administration of local IT infrastructure.

The successful candidate will work closely with local and global IT teams​ and development teams to ensure reliable day-to-day IT operations and a high level of service for users.

• Provide on-site IT support to studio users, resolving hardware, software and infrastructure-related issues.
• Respond to and manage IT support requests through the helpdesk function.
• Troubleshoot and resolve issues relating to desktops, laptops, peripherals, software applications and user access.
• Support user onboarding and offboarding processes, including account setup, equipment provisioning and access management.
• Install, configure and maintain hardware and software across the studio environment.
• Maintain accurate IT documentation, including system configurations, procedures and support records.
• Manage IT assets, inventory tracking and equipment lifecycle processes.
• Assist with the coordination and maintenance of local studio IT infrastructure.
• Support server room activities, including upkeep, monitoring and general maintenance.
• Administer and support Windows client and server environments.
• Monitor system health and performance to support uptime and reliability.
• Provide technical troubleshooting and guidance to development teams.
• Support incident investigation, resolution and escalation processes.
• Collaborate with global IT teams across infrastructure, networking, security and Linux functions.
• Assist with testing and deployment of system changes and releases.
• Provide remote support to users in overseas locations when required.
• Participate in incident response and emergency procedures relating to studio IT systems.

• 2+ years' experience working in an on-site IT support or infrastructure support role.
• Strong experience supporting Windows desktop environments.
• Experience with Windows Server administration and related technologies.
• Good understanding of hardware, software and peripheral troubleshooting.
• Basic networking knowledge, including TCP/IP, LAN, WAN and VPN technologies.
• Experience supporting user accounts, access management and onboarding/offboarding processes.
• Strong communication and interpersonal skills, with the ability to support users at all levels.
• Fluent English language skills, both written and spoken.
• Ability to work independently while collaborating effectively with wider IT teams.

The ideal candidate will be a proactive and customer-focused IT professional who enjoys solving technical problems and working closely with users. You will have a broad IT support background with enough infrastructure knowledge to assist with server, networking and operational tasks within a busy studio environment.