IT Operations & Infrastructure Manager

Location: Sheffield (Remote / Hybrid Working)

Job Type: Full-time, Permanent

Our client is looking for an experienced and proactive IT Operations & Infrastructure Manager to lead the day-to-day management, performance and development of their IT infrastructure and support services. Based in Sheffield with a hybrid working arrangement, you'll play a key role in ensuring their technology environment is secure, reliable and aligned with business needs.

This is an excellent opportunity for someone who enjoys both hands-on technical work and leading IT operations in a fast-paced environment.

• Manage and maintain the organisation's IT infrastructure, ensuring high levels of availability, performance and security.
• Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online and SharePoint.
• Configure, manage and optimise Microsoft Azure environments, ensuring best practice for security, governance and performance.
• Oversee IT operations, monitoring system health and proactively resolving infrastructure issues.
• Lead the provision of IT support services, ensuring end users receive a responsive and high-quality support experience.
• Manage incident, problem and change processes to minimise disruption to business operations.
• Work closely with third-party suppliers and technology partners to deliver effective IT services.
• Support business continuity, disaster recovery planning and cyber security initiatives.
• Identify opportunities for continuous improvement and implement new technologies where appropriate.
• Produce and maintain technical documentation, procedures and operational standards.

You'll be an experienced IT professional with strong infrastructure knowledge and a passion for delivering excellent IT services.

You'll ideally have experience with:

• Microsoft 365 administration, including Exchange Online, SharePoint Online and related services.
• Microsoft Azure administration, configuration and management.
• IT infrastructure including servers, networking, storage and cloud technologies.
• Delivering and managing IT support services within a business environment.
• Microsoft Entra ID (Azure Active Directory) and Microsoft security technologies.
• IT service management principles and best practices.
• Managing third-party suppliers and service providers.
• Strong troubleshooting, analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.

Previous experience in an IT Operations, Infrastructure or Technical Manager role would be highly advantageous.

• Hybrid working based in Sheffield.
• Competitive salary and benefits package.
• Opportunities for ongoing professional development.
• A collaborative and supportive working environment.
• The opportunity to play a key role in shaping and developing the organisation's IT infrastructure and support services.

If you're an experienced IT Operations & Infrastructure professional looking for your next challenge, we'd love to hear from you.

Apply today with your CV to find out more about this exciting opportunity with our client.