IT Project Delivery - Senior Manager

Please note: this role is a 24-month Fixed Term Contract. The advert will close at 00:01 on Friday 31 July, so we advise getting your application in by no later than midnight on Thursday 30 July. 

About Ofcom: 

As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes how we’ll stay connected with each other in the future. 

Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone. 

About the team you will be a part of: 

The Digital Transformation Programme Delivery function is part of the Digital, Data and AI team within the Corporate Group. The Programme Delivery Team comprises Programme Leads, Project Managers, and Business Analysts, supported by Architects.  

All these functions work together to support every area of Ofcom in delivering change, whether through new tools, process improvements, or the evolution of our offerings both internally and externally. 

Our Senior Managers work with key stakeholders across the Business to identify new projects as part of each team's strategy, giving us a head start and ensuring they are funded, appropriately resourced, and follow ICT and Ofcom Policies. Project Managers deliver projects by working collaboratively across the business, keeping projects running smoothly (or as smoothly as possible) and working with the PMO to follow the Delivery Framework. 

Business Analysts support the project process, understand business needs and processes, and work with the technical team to find solutions. 

Why do we do this? 

By working with all areas of Ofcom, we ensure that any projects delivered support the ICT Strategy to keep Ofcom Secure and keep all our tools fit for purpose, identifying cost savings where possible. Our ICT Strategy and Project Delivery Framework also support the overall delivery of Ofcom's Plan of Work and 3 Year Plan. 

It will also help ensure the right solution is identified, supporting Ofcom's Corporate Agility Project and allowing 80% to be ‘good enough’, practising Looks Good to Me (LGTM)! 

The purpose and scope of the role 

Ofcom is seeking a IT Project Delivery - Senior Manager to support the £70m plus procurement of a refreshed IT Support Services. This role will be expected to provide technical and operational expertise to complement Ofcom’s internal leadership of the project. The Project Manager will lead the work with a consultancy to conduct a detailed review of the current IT support arrangements, develop and assess future service model options, and lead the design and delivery of the procurement process (working closely with internal procurement experts). 

The successful IT Project Delivery - Senior Manager will coordinate the end-to-end project work, manage dependencies, risks and governance, assure deliverables, and ensure a robust, compliant procurement process aligned to UK public sector requirements. 

Your key responsibilities: 

Strategic Review & Options Development 

• Lead and coordinate a comprehensive review of Ofcom’s current IT support strategy, operating model, and service outcomes. 

• Support the development and assessment of future service delivery models (in-house, outsourced, managed service or hybrid). 

• Facilitate stakeholder engagement, workshops, and requirements gathering. 

• Produce clear, evidence-based recommendations and decision papers. 

Procurement Design & Delivery 

• Lead the planning, governance, and day-to-day delivery of the IT Support Services procurement project. 

• Work closely with the Commercial lead to support the creation of procurement artefacts, i.e. Service specifications, KPIs, Evaluation methodologies, ITT documentation, pricing schedules and contractual schedules 

• Manage and co-ordinate the ICT Consultancy hired to support the project, ensuring delivery of their work against agreed deliverables. 

• Ensure all governance documentation (approvals, audit trail, decision logs) is complete, accurate, and compliant. 

Project Management & Delivery Assurance 

• Ensure the project maintains the pace required to deliver against the project objectives within the timeframes allowed. 

• Manage senior stakeholder engagement, expectations and conflict resolution.  Ensure priorities are clearly communicated, and roles and responsibilities are appropriate. 

• Develop and maintain detailed project plans, RAID logs, reporting packs, and stakeholder communication plans. 

• Manage risks, issues, and dependencies, including interdependencies with wider technology and commercial initiatives. 

• Provide clear, regular reporting to senior stakeholders on progress, risks, and decisions. 

• Ensure timely delivery of milestones and high-quality outputs from the consultancy and wider project team. 
   

The skills, knowledge and experience you’ll need for success: 

Essential Soft Skills 

• Demonstrates strong interpersonal and communication skills, with the ability to build trusted relationships across all levels of the organisation.  

• Confident in influencing, challenging, and engaging stakeholders, including senior decision-makers, to drive alignment, shape outcomes, and enable timely, informed decisions. 

• Provides clear direction and leadership to programme teams, fostering collaboration, accountability, and high performance. 

• Communicates clearly and persuasively both verbally and in writing, bringing people together around shared objectives while effectively managing differing views and priorities. 

Executing Plans: Proven ability to plan, deliver and close complex projects end-to-end within scope, time, budget and governance requirements. 

• Proficient in methodologies (Agile, Waterfall, PRINCE2, MSP) and managing multiple workstreams in fast-paced environments. 

Governance, Compliance & Commercial Awareness: Strong understanding of governance frameworks, controls and public sector procurement. 

• Knowledge of PCR 2015 and Procurement Act 2023, experience managing budgets and financial forecasts. 

Channelling Influence: Excellent communication, negotiation and influencing skills. 

• Builds strong stakeholder relationships and presents complex updates, risks and recommendations clearly and confidently. 

Embracing Change: Experience managing risks, issues and change, with proactive mitigation and escalation. 

• Strong analytical and problem-solving skills to interpret data, identify trends and support decision-making. 

Forming Relationships: Proven ability to lead and coordinate cross-functional and multi-disciplinary teams, facilitate workshops and resolve conflict.

• Collaborative, accountable and outcomes-focused approach. 

Technical & Digital Skills 

• Proficient in project tools (MS Project, Planner, Azure DevOps, Jira, Trello) and Microsoft 365. 

• Able to produce clear dashboards, reports and presentations from complex data. 

• Experience across IT services, including service management and solution or technical architecture. 

Inclusive hiring at Ofcom

At Ofcom, our mission is clear: to make communications work for everyone. To achieve that, our people must reflect the diversity of the UK, in background, identity and experience. 

We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives. That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non‑apparent disabilities. We value socio‑economic diversity, life experience and neurodiversity too. Whether you’re a carer, a parent, a veteran, or re‑entering work after time away, your voice and perspective matter here. 

Flexibility is at the heart of how we work because we want you to thrive in a way that suits you best. Most roles can therefore be adapted for part‑time hours, job shares, or other flexible arrangements. Learn more about our Rewards, Benefits and Wellbeing on our careers page. 

Our recruitment process is intentionally designed to be open and accessible. If you need adjustments, information in a different format or an alternative way to apply, contact us at  (phone number removed). 

As a proud Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria for a role. You can read more about this commitment here. 

Whoever you are, whatever your story, you belong at Ofcom.