IT Project Resource Manager at Global 4 Communications, Whiteley

IT Projects Resource Manager

Whiteley, Hampshire

Are you an organised and commercially minded Resource Manager who thrives on balancing people, priorities and project demands?

We're looking for a Project Resource Manager to join our growing Professional Services team. In this role, you'll be the driving force behind resource planning and utilisation, ensuring our engineers are deployed effectively, customer projects are properly staffed, and our delivery teams have complete visibility of current and future workload.

This is a fantastic opportunity for someone with experience in resource management, workforce planning, PMO or project operations who enjoys working in a fast-paced technology environment where they can make a real impact.

Why Join Us?

At Global 4 & Tailor Made Technologies, we're passionate about delivering exceptional technology solutions while creating a culture where our people can thrive. You'll join a collaborative and ambitious team where your contribution directly influences service delivery, customer satisfaction and business growth.

What You'll Be Doing

• Managing resource allocation, scheduling, availability and utilisation across our Professional Services engineering team.
• Acting as the gatekeeper for incoming project workload, ensuring work is assigned based on skills, capacity and business priorities.
• Maintaining and optimising our resource planning and booking systems, ensuring data accuracy and visibility across the business.
• Monitoring engineer utilisation, identifying resource conflicts, forecasting future demand and helping maximise delivery performance.
• Producing reporting and insights around capacity, utilisation, project demand and commercial performance to support business decision-making.
• Working closely with Project Coordinators, Engineers, Account Managers and customers to ensure successful project scheduling and delivery.

What We're Looking For

• Experience in Resource Management, Workforce Planning, Project Coordination, PMO or Professional Services Operations.
• Strong organisational and prioritisation skills.
• Experience managing multiple workstreams and competing demands.
• Excellent stakeholder communication and relationship-building abilities.
• Strong analytical skills with experience interpreting utilisation, capacity and performance data.
• Commercial awareness and confidence producing operational reports.
• Experience working within IT Services, Managed Services or Professional Services environments would be highly advantageous.

Benefits include:

• 25 days holiday plus Bank Holidays
• Additional day off for your birthday
• Health Plan cover
• Cycle to Work Scheme
• IT Purchasing Scheme
• Company Pension
• Training and development opportunities
• Free onsite parking
• Complimentary breakfast and modern office facilities

Interested?

If you're passionate about resource optimisation, operational excellence and helping delivery teams perform at their best, we'd love to hear from you.

Apply today and help us ensure the right people are working on the right projects at the right time.