IT Projects Coordinator at Techolony Limited, London

About the opportunity

Our client delivers a portfolio of mass-participation sporting events across the UK, from their single largest annual event through a calendar of races and participation events running across the season.

This is an unusual opportunity for someone with strong, broad IT knowledge and good coordination instincts to take real ownership of the technology behind events at a scale most IT roles never touch.

Overview of the role

Our client is looking for an IT Coordinator (Events) to sit between their events teams and their technology. Working closely with the Event Experience, Product and Data teams, you will take what the events side needs, translate it into something the IT side can act on, coordinate the people and the kit that make it happen, and then be the person on the ground making sure it all works on the day.

The balance matters. Too technical and you lose the business; not technical enough and you cannot translate what they are asking for. Our client is looking for someone who can genuinely hold both sides of that conversation.

The technical knowledge needed here is broad rather than deep. You will be the practical, visible point of help on event day — sorting out issues people hit with iPads, mobile devices and event systems, keeping staff confident with the kit, and knowing when something genuinely needs escalating. The specialist end of the estate — network design, temporary event connectivity, timing systems — is built and operated by outsourced IT and timing partners, so none of that falls to you to design or configure.

Alongside that, you will coordinate: understanding what technology each event needs, supporting testing and readiness checks in the run-up, keeping track of who is doing what, and following things through to a conclusion. Formal project management experience is welcome but not required — our client would rather have strong IT knowledge and natural coordination skills than a polished project management CV.

Between events the role contributes to wider IT, infrastructure and business change projects, so no two months look quite the same. The main focus, though, is supporting the events.

What you'll be doing

• Work with the Event Experience, Product and Data teams to understand what each event needs from technology, and turn that into clear, practical requirements the IT team and delivery partners can act on.
• Build strong working relationships across the business — this is as much a people role as a technical one.
• Support device provisioning across the iPad and mobile fleet, and help prepare and check equipment ahead of each event.
• Provide hands-on technical support on event day: the first practical point of help when people hit issues, escalating to the delivery partners what genuinely needs them.
• Brief and support event staff so they are confident using the technology provided, with clear guidance readily available.
• Be visible across the event, getting round the locations where technology is deployed rather than waiting for problems to come to you.
• Contribute to post-event debriefs and reports on what worked, what recurred and what to change next time.
• Keep event technology documentation, standard operating procedures and event-day run books up to date.
• Contribute to wider IT, infrastructure and business change projects between events.

What our client is looking for

Essential

• Strong, broad IT knowledge gained hands-on — whether that is service desk or desktop support, device and endpoint management, AV and workplace technology, deployments and rollouts, or in-house IT somewhere busy and user-facing.
• Confidence troubleshooting in front of people, under time pressure, without needing to escalate everything.
• Comfortable with everyday end-user technology: laptops, iPads, mobile devices, accounts and access.
• Coordination skills: keeping track of moving parts, chasing things to a conclusion, and working to deadlines that do not move. This might come from project coordination, a junior or assistant project management role, rollout and deployment work, or simply running your own patch well.
• Excellent communication skills — able to build rapport quickly and translate fluently between technical delivery partners and non-technical event operations colleagues.
• Calm and decisive under pressure, comfortable making judgement calls at pace and owning them.
• Self-starting and accountable — someone who pushes things forward and takes ownership rather than waiting to be told.
• Comfortable with the physical demands of event delivery: long days, early starts, weekend working, significant time on foot across event sites, and carrying a laptop and other equipment while staying interruptible throughout the day.
• Keen to build a career around event technology specifically, rather than treating it as a stepping stone into something else.

Our client is not looking for a seasoned project management professional, or for a deep technical specialist such as a network or infrastructure engineer. Formal project management qualifications and methodology are genuinely not the point here. What matters is solid IT knowledge, the coordination instinct to keep things on track, and the people skills to work across the business.

Desirable

• Exposure to live events, mass-participation sport, venues, broadcast, hospitality, education open days or another environment where technology has to work to a fixed date in front of an audience.
• Familiarity with Apple device management, such as Apple Business Manager, Microsoft Intune or similar mobile device management tools.
• Awareness of event-critical systems — registration, access control, CCTV, point of sale, radio and telephony — enough to be useful, not to own them.
• A working understanding of temporary event connectivity (Wi-Fi, 4G/5G, satellite) — enough to follow the conversation, not to design it.
• Experience of equipment rollouts, deployments or site moves.
• Experience working to a service desk or ticketing process.
• Any experience gathering requirements from colleagues, or coordinating pieces of work end to end.

A bit more about the team

You will report to the IT Project Delivery Manager and join a friendly small team within the Product Technology and AI function. Between events the role is largely office-based; during event season the pace picks up noticeably.

Our client is clear that they want someone who will grow into this role and stay with it. The work is genuinely varied — event technology at its heart, wider IT and business change projects around it — but the heart of the job is making their events run well.