IT Specialist

We’re AND-E – one of the fastest-growing insurance companies. And we’re proud of our warm and inclusive culture. We’re building a diverse community, with a unique blend of strengths, to take our business to the next level.

AND-E was shortlisted in the Best Insurance Employer category at the 2022 British Insurance Awards, earning a 5* rating!

You will enjoy improving IT environments rather than simply maintaining them and be comfortable working across a broad range of responsibilities, from hands-on end-user support and device management through to Microsoft 365 administration, user access, automation and IT operations.

You will thrive in a collaborative, fast-paced environment where you can work independently, take ownership of your responsibilities and build strong relationships across the business. You will be proactive, solutions-focused and committed to delivering a reliable, secure and user-focused IT service.

This is an exciting opportunity to join the Aioi R&D Lab during a period of growth and organisational change. As the Lab moves towards operating as an independent entity, you will support the development of our IT environment by helping implement new systems, improve existing processes and contribute to building an efficient, secure and scalable technology function.

 If you’re looking to go further, faster join us and enjoy every opportunity. 

 CHALLENGED NOW AND-EXPERT NEXT

Responsibilities:

• Prepare, configure, maintain, and troubleshoot office IT equipment including laptops, peripherals, meeting room devices, and related hardware.
• Manage and maintain office network infrastructure including Wi-Fi, LAN, internet connectivity, and network security settings.
• Perform laptop setup, software installation, device configuration, onboarding, replacement, and lifecycle management for employees.
• Procure, configure, renew, and manage licenses for business applications and productivity tools.
• Administer user accounts and access permissions for email systems, cloud services, collaboration platforms, and other business applications.
• Manage corporate domains, email domains, DNS settings, and related administrative activities.
• Maintain security and reliability of Exchange Online and Microsoft 365 systems and services and leverage Azure AD & on-Prem Active Directory Systems to enable Role Based Access and improve security.
• Expansion and operation of the Microsoft 365 tenant in the group, and support and operation of systems and applications in the Windows on-premises environment, with Microsoft 365 or in Azure
• Develop and maintain automation scripts (i.e. PowerShell, Power Automate, etc.), and develop future strategies for Microsoft 365 products and services
• Provide help desk and user support services as the primary point of contact for IT operations, troubleshooting, and security-related inquiries.

Knowledge, Experience & Qualifications;

Essential:

- Prepare, configure, maintain, and troubleshoot office IT equipment including laptops, peripherals, meeting room devices, and related hardware.

- Manage and maintain office network infrastructure including Wi-Fi, LAN, internet connectivity, and network security settings.

- Perform laptop setup, software installation, device configuration, onboarding, replacement, and lifecycle management for employees.

- Procure, configure, renew, and manage licenses for business applications and productivity tools.

- Administer user accounts and access permissions for email systems, cloud services, collaboration platforms, and other business applications.

- Manage corporate domains, email domains, DNS settings, and related administrative activities.

- Maintain security and reliability of Exchange Online and Microsoft 365 systems and services and leverage Azure AD & on-Prem Active Directory Systems to enable Role Based Access and improve security.

- Expansion and operation of the Microsoft 365 tenant in the group, and support and operation of systems and applications in the Windows on-premises environment, with Microsoft 365 or in Azure

- Develop and maintain automation scripts (i.e. PowerShell, Power Automate, etc.), and develop future strategies for Microsoft 365 products and services

- Provide help desk and user support services as the primary point of contact for IT operations, troubleshooting, and security-related inquiries.

- In technically complex and ambiguous environments involving multiple stakeholders.

Desirable:

- Prepare, configure, maintain, and troubleshoot office IT equipment including laptops, peripherals, meeting room devices, and related hardware.

- Manage and maintain office network infrastructure including Wi-Fi, LAN, internet connectivity, and network security settings.

- Perform laptop setup, software installation, device configuration, onboarding, replacement, and lifecycle management for employees.

- Procure, configure, renew, and manage licenses for business applications and productivity tools.

- Administer user accounts and access permissions for email systems, cloud services, collaboration platforms, and other business applications.

- Manage corporate domains, email domains, DNS settings, and related administrative activities.

- Maintain security and reliability of Exchange Online and Microsoft 365 systems and services and leverage Azure AD & on-Prem Active Directory Systems to enable Role Based Access and improve security.

- Expansion and operation of the Microsoft 365 tenant in the group, and support and operation of systems and applications in the Windows on-premises environment, with Microsoft 365 or in Azure

- Develop and maintain automation scripts (i.e. PowerShell, Power Automate, etc.), and develop future strategies for Microsoft 365 products and services

- Provide help desk and user support services as the primary point of contact for IT operations, troubleshooting, and security-related inquiries.

- Experience in consulting, client-facing AI delivery, or regulated industry contexts such as insurance, financial services, or public-sector programmes.

- Familiarity with agentic systems design, MCP/A2A protocols, or inference-time privacy controls.

- Familiarity innovating with agentic-driven workflows and toolsets for both research and prototyping tasks, such as Claude, Claude-Code, CoPilot, etc.

Why Join Us?

We're committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward.

We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E:

• Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
• Unmatched Work-Life Balance.
• Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise.

We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive.

Our community’s unwritten rule is to be as flexible as we can be. We understand life happens, and on

We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle. We offer:

• Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday*
• Healix Private Medical Insurance Options*
• 3 x Annual Salary Life Assurance*
• Health and Well-being Support: Including money back on health expenses (optician, dental, physio), free flu jab voucher, 24/7 virtual GP service, employee assistance programme, and enhanced family-friendly policies (e.g. £200 baby bonus).
• Financial and Lifestyle Benefits: Offers £250 towards driving lessons*, interest-free season ticket loan*, cycle scheme with discounts, Wagestream for financial flexibility*, and pension advisory services for retirement planning.

* Subject to company performance and completion of probation

Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics)

At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.

Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help.