IT Support Apprentice in Northampton, Northamptonshire
Posted by Back TO Work
£25,800 a year
Northampton · Permanent
We are looking for an enthusiastic and motivated IT Support Apprentice to join a Managed Service Provider (MSP) team in Northampton. This is an excellent opportunity for someone looking to begin their career in IT whilst gaining hands-on experience and a recognised qualification.
You will work alongside experienced engineers supporting a range of business customers, learning how to diagnose technical issues, deliver excellent customer service, and maintain IT systems across multiple environments.
Key Responsibilities
- Provide first-line technical support to customers via phone, email and remote support tools.
- Log, categorise and prioritise support tickets using the service desk system.
- Troubleshoot hardware, software and connectivity issues.
- Assist with the setup and configuration of PCs, laptops, mobile devices and peripherals.
- Support Microsoft 365 environments, including Outlook, Teams and SharePoint.
- Help maintain user accounts within Active Directory and Microsoft Entra ID.
- Escalate more complex incidents to senior engineers when required.
- Assist with desktop deployments and hardware replacements.
- Maintain accurate documentation of incidents, requests and resolutions.
- Learn and follow IT security best practices and company procedures.
Skills & Attributes
- Passion for technology and IT.
- Strong communication skills.
- Excellent customer service attitude.
- Good problem-solving ability.
- Ability to work independently and as part of a team.
- Basic understanding of Windows operating systems and Microsoft Office.
Apply Now →
Application opens at the source listing. Free for jobseekers.