IT Support Engineer in Washington, Sunderland

Location: Washington
Salary: Up to £33,000
Contract: Permanent and Full Time 
Hours: 

Join Our Client's IT Team

Are you a hands-on IT professional who enjoys solving problems, supporting users, and getting involved with a wide range of technology?

We’re looking for an IT Technician to join our cient team and provide effective IT support across the business. This is a varied, hands-on role where no two days are necessarily the same. You’ll work across desktop support, servers, networks, telephony, Microsoft 365, hardware and software, while also supporting business-critical IT projects.

You’ll have the opportunity to work with a broad range of technologies and play an important role in keeping our systems secure, reliable and running smoothly.

What You’ll Be Doing

As an IT Technician, you’ll be responsible for:

• Carrying out daily IT checks and maintenance, including backup verification, log reviews and server room checks.
• Diagnosing and resolving hardware and software issues, providing effective solutions to users.
• Managing IT incidents and change requests through the IT Service Desk.
• Installing, configuring and maintaining IT equipment while ensuring software licensing compliance.
• Supporting new starters and leavers, including PC, telephone and workstation moves.
• Ensuring PCs, laptops and servers are patched within required compliance timescales.
• Supporting IT projects and providing technical assistance to other departments.
• Liaising with external IT suppliers and raising support calls where required.
• Providing MES / ERP system support, including report writing.
• Installing and terminating network cabling and carrying out cable runs where required. IPAF 3A/3B training will be provided.
• Supporting the company’s IT policies, procedures and security requirements.
• Identifying and reporting non-conformances and security incidents to the ISMS Manager.
• Supporting relevant legislation, regulatory requirements and information security standards.
• Assisting with certifications and audits, including ISO 27001.
• Undertaking occasional out-of-hours work when required to support project delivery.

What We’re Looking For

We’re looking for someone with a strong technical foundation who is naturally curious, enjoys troubleshooting and takes pride in providing a high level of IT support.

You’ll ideally have:

• Proven experience in an IT support role, such as IT Support Engineer, IT Technician or similar.
• Strong knowledge of Windows desktop and server operating systems.
• Experience with Microsoft 365, Active Directory and Group Policy.
• Good understanding of networking and experience troubleshooting network issues.
• Knowledge of firewall technologies.
• Experience installing servers and supporting server migrations.
• Familiarity with virtualisation platforms such as VMware or Hyper-V.
• SQL knowledge or experience.
• Excellent problem-solving skills and strong attention to detail.
• A proactive, self-motivated and practical approach to your work.
• Strong organisational, communication and interpersonal skills.

Desirable Experience

It would be great if you also have experience with:

ERP or MES systems.

IT support within a manufacturing environment.

Cyber Essentials.

ISO 27001.

IT qualifications such as CompTIA A+, Network+ or Microsoft certifications.

Don't worry if you don't have everything on the list. If you have a strong IT support background, a willingness to learn and the right attitude, we'd still love to hear from you.

What We Offer

In return, we offer:

Competitive salary and benefits package, including private healthcare and a health cash plan.

25 days' annual leave plus Bank Holidays.

Company pension scheme.

Exposure to a wide range of IT systems, technologies and projects.

The opportunity to work on business-critical IT initiatives and industry certifications.

Training and development opportunities to support your career progression.

A supportive team environment where you can build and develop your technical skills.

A varied role with genuine exposure to different areas of IT.

Ready for Your Next IT Challenge?

If you're a practical, solutions-focused IT professional looking for a varied role where you can broaden your technical experience and make a real difference to the business, we'd love to hear from you.