IT Support Engineer in Shepton Mallet, Somerset

IT Support Engineer

Ideally if you work for an MSP and want to work in house OR currently in an IT department for a company and fancy working for a larger business.

Location: Near Shepton Mallet
Salary: £34000- £40000(dependent on experience)
Hours: Monday to Friday, 8:00 - 17:00, plus Bonus

About the Role

We are looking for a skilled IT Support Engineer to join our client. If you have strong experience in 1st adn 2nd line support and some exposure to 3rd line, this is an excellent opportunity to develop your career further.

You'll help manage and maintain IT infrastructure, ensuring that systems run smoothly and that users receive high-quality support.

This role will see you managing hardware, software, networking and security systems, while also contributing to internal software development and business continuity planning.

Key Responsibilities

• Provide 1st , 2nd and 3rd line IT support to staff, addressing hardware, software, and network issues
  * Troubleshoot and resolve issues across Windows Servers, networking, firewalls, and virtual environments
  * Assist with maintaining business continuity and disaster recovery planning
  * Support internal ERP and warehouse management systems
  * Help develop and maintain internal software solutions
  * Ensure that all IT documentation is up-to-date and complies with ISO9001 procedures

Skills and Experience Required

• Experience providing 1st line support, with exposure to 2nd line IT support tasks, some 3rd line
  * Strong knowledge of Microsoft Windows Server and Business 365
  * Familiarity with SQL Server management
  * Basic understanding of virtualisation technologies (VMWare or Hyper-V)
  * Knowledge of networking concepts such as DNS, DHCP, VLANs, and firewalls
  * Experience with backup solutions (e.g., Veeam)
  * Excellent problem-solving skills and the ability to stay calm under pressure
  * Strong communication skills and the ability to work in a customer-facing role

Benefits

• 4 weeks annual leave plus bank holidays
  * Annual training budget of £3,000 to support your professional development
  * £1,300 attendance bonus (paid after probation- 3 months)
  * Company-provided work phone- can use for personnel use
  * Auto-enrolled Pension Scheme (after probationary period)
  * Free on-site parking
  * Friendly, supportive team with a relaxed, family-oriented atmosphere
  * Opportunities for career growth and progression
• on call Bonus 1/3 weeks

This is a fantastic opportunity to grow your IT skills in a fast-paced, supportive environment.

Please note: You must have the right to work in the UK to be considered.
HRGO Recruitment is a trusted recruitment agency supporting outstanding companies in the region. This is a permanent position offering a competitive salary based on your experience.