IT Support Engineer

A prominent player in the Defence & Security sector, is seeking an IT Support Engineer to join their team on a contract basis. The role is based at their Head Office in Buckinghamshire and will involve providing first- and second-line technical support to ensure the smooth operation of IT services within the organisation.

• Provide first- and second-line support for incidents and service requests via the IT service management system.
• Diagnose and resolve hardware, software, and network issues across desktop and laptop environments.
• Manage user accounts, permissions, and access controls within Active Directory and Microsoft 365.
• Administer and support Microsoft 365 services, including Teams and Exchange Online mailboxes.
• Build, configure, and deploy Windows desktop devices in line with company standards.
• Support onboarding and offboarding processes, including account provisioning and equipment setup.
• Escalate complex issues to senior engineers or third-party vendors where required.
• Maintain accurate and up-to-date documentation of incidents, solutions, and system configurations.
• Contribute to service improvement initiatives, automation opportunities, and knowledge base development.
• Support IT projects and infrastructure changes as required.

• Experience in IT support roles, providing both 1st and 2nd line support.
• Strong knowledge of Windows desktop operating systems (Windows 11), including configuration and troubleshooting.
• Experience administering and supporting Windows Active Directory.
• Hands-on experience with Microsoft 365 administration, including Teams and Exchange Online.
• Understanding of endpoint management principles (e.g., Intune, device configuration, patching).
• Good understanding of basic networking concepts (DNS, DHCP, TCP/IP, VPN connectivity).
• Familiarity with IT service management tools and incident handling processes.
• Ability to follow structured troubleshooting methodologies and root cause analysis techniques.
• Strong communication skills, with the ability to explain technical issues clearly to non-technical users.
• Customer-focused approach with a commitment to delivering high-quality service.

If you are an experienced IT Support Engineer with a background in providing 1st and 2nd line support, and looking for an exciting contract opportunity within the Defence & Security sector, we would love to hear from you. Apply now!