IT Support Engineer

Location: London (St. Paul's)

Role Overview We are seeking a proactive, customer-focused IT Support Analyst for a hands-on contract role in central London. Acting as the front line of IT support, you will ensure the smooth day-to-day operation of end-user services, applications, and devices across the business.

Key Responsibilities

• Provide high-quality desktop and application support, resolving incidents and service requests within agreed SLAs.

• Troubleshoot user devices, software, connectivity, and access issues.

• Manage Joiners, Movers, and Leavers (JML) processes, including device setup and access management.

• Maintain accurate records for incident ticketing and IT asset inventory.

• Assist with security and compliance tasks, including routine patching.

Skills & Experience Required

• Proven track record in a fast-paced IT Support / Service Desk role.

• Strong troubleshooting skills across Windows OS and Office 365.

• Working knowledge of incident management processes (ITIL awareness is highly beneficial).

• Excellent communication and stakeholder engagement skills.

• Advantageous: Previous experience working within a corporate or regulated environment.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.