IT Support Technician

Job Description

We are seeking a diligent and knowledgeable IT Support Technician to join a dynamic team. The successful candidate will provide effective technical support to ensure seamless IT operations across the organisation.

❖ Deliver first-line support and troubleshooting for hardware, software, and network issues

❖ Maintain and update IT documentation, including asset management and support logs

❖ Assist with the installation, configuration, and maintenance of IT equipment and systems

❖ Collaborate with team members to resolve technical problems promptly and efficiently

❖ Provide training and guidance to end-users to enhance their IT proficiency

❖ Ensure compliance with company IT policies and data security standards

❖ Participate in routine system backups, updates, and maintenance tasks

❖ Manage and prioritise support requests using the helpdesk ticketing system

❖ Contribute to continuous improvement initiatives within the IT support function

Requirements

We are seeking a dedicated and technically proficient individual with a strong commitment to delivering excellent IT support within a dynamic environment. The ideal candidate will possess a thorough understanding of IT systems and demonstrate excellent problem-solving and communication skills.

❖ Proven experience in providing IT support, preferably within a corporate or fast-paced setting

❖ Proficient knowledge of Windows and macOS operating systems, including installation, configuration, and troubleshooting

❖ Familiarity with network infrastructure, including TCP/IP, DNS, DHCP, and VPN technologies

❖ Experience with hardware maintenance and repair, including desktops, laptops, printers, and peripherals

❖ Ability to manage user accounts and permissions within Active Directory or similar directory services

❖ Strong organisational skills with the ability to prioritise tasks effectively and manage time efficiently

❖ Excellent interpersonal and communication skills, capable of liaising with colleagues at all levels

❖ A collaborative approach with a willingness to work as part of a team to resolve issues swiftly

❖ Relevant IT qualifications such as CompTIA A+, Microsoft Certified Professional, or equivalent

❖ Flexibility to provide occasional out-of-hours support as required

❖ Understanding of data protection regulations and commitment to maintaining confidentiality

❖ Attention to detail and a proactive approach to identifying and resolving technical problems

Benefits

We offer a comprehensive benefits package designed to support your professional growth and personal wellbeing. Our collaborative work environment fosters development and recognises your contributions through a range of attractive perks.

❖ Competitive salary with regular performance reviews

❖ 25 days annual leave plus bank holidays

❖ Pension scheme with employer contributions

❖ Private healthcare plan and employee assistance programme

❖ Opportunities for ongoing training and professional development

❖ Season ticket loan and cycle-to-work scheme

❖ Flexible working arrangements to promote work-life balance

❖ Employee recognition and reward initiatives

❖ Modern, accessible office location with excellent transport links