IT Technical Warehouse Operations Support Manager

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

We have an exciting opportunity for an IT Technical Warehouse Operations Support Manager to join us supporting our e‑fulfilment operation for a well-known recognised brand, handling the movement of customer‑specific products, including beers, wines and spirits, within a fast‑paced warehouse environment.

As a Technical Ops Support Manager, you will contribute to the success of the site by supporting the day-to-day running of the warehouse. The role will take ownership ensuring all required technical equipment is in place and running as it should. You will lead a team and whilst carrying out their duties always maintain Health and Safety and provide a knowledgeable, solutions-based approach to the Warehouse to ensure the smooth day to day running of this technical function. 

Working hours: Monday to Friday, 40 hour week 

What you'll be doing:

• Manage a team of Technical Operations Support staff, who play a role in smooth day to day running of the technical function in the warehouse.
• Act as primary liaison between Technical IT support teams and warehouse operations team, troubleshooting WMS Issues, barcode scanner failures and network dropouts
• Responsible for the upkeep of the Critical inventory and oversee the maintenance and operation of automated equipment, conveyors and machinery
• Manage and escalate hardware and software incidents
• Ensure all relevant equipment remains compliant and fit for purpose. 
• Work closely with 3rd Party suppliers, contractors and liaisons with Customer Ops Excellence teams 
• Assist the Picking and Packing Team by providing Engineering solutions to assist in Operational capacity. 
• Monitoring all machines and ancillary plant to drive efficiency and reliability. 
• Carry out planned maintenance, inspections and complete repairs with little disruption to the Operational schedules. 
• Look for opportunities to continuously improve performance and proactively make recommendations regarding the equipment to meet the site operational requirements and future development. 

• Previous experience in a similar IT / Technical role within a logistics or manufacturing background is advantageous
• A demonstrable track record in managing high volume, high service driven warehouse operations. 
• Experienced in automated or mechanical sortation.
• Mechanical background.
• Technically minded with extensive IT skills.
• Experience of CIP, ideally including formal programs such as Kaizan, Six Sigma and Lean would be advantageous.
• Excellent communication skills, ability to converse at all levels.
• A highly confident and proactive individual able to represent the Company and customer.

Experience in a Warehouse/Logistics environment is preferential along with working in a manual pack-bench e-commerce operation. However, full training will be provided on successful appointment. 

As part of our drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – Competitive holiday entitlement of 33 days inclusive of the bank holidays.
• Company Bonus  – We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme .
• Private Medical Cover – This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa.
• Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 8% employer.
• Life Assurance -  x4 your annual salary .
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!